Service Desk Analyst; Bilingual
Overview
Connection has a fantastic opportunity through our Technical Staffing division for a Service Desk Technician in Dallas, TX.
As a Service Desk Technician, you’ll be the first line of support for our employees across all divisions. Your role is critical to ensuring end-user technology works seamlessly so teams can focus on what they do best. From troubleshooting hardware issues to configuring software and deploying new systems, you’ll provide prompt, effective, and friendly technical support—onsite and remotely.
- Bilingual in English and Spanish is a strong plus
This is a potential contract-to-hire opportunity. Hourly rate is up to $34/hr.
Responsibilities
- Deliver high-quality, Tier 1 support for computer hardware, software, and peripherals via phone, email, Service Desk Portal, or in person.
- Maintain timely response and resolution to service tickets based on established Service Level Objectives (SLOs).
- Analyze and troubleshoot issues to ensure optimal system performance and user productivity.
- Install, configure, and deploy systems and peripherals for new hires and tech refresh cycles.
- Collaborate with Service Desk team members to solve complex issues and share solutions for continuous improvement.
- Maintain and update user accounts, security permissions, and access groups in Active Directory.
- Document processes, how-tos, and troubleshooting steps in the internal knowledge base.
- Respond to off-hours alerts and critical issues as needed to maintain uptime.
- Promote a safe working environment by following all safety protocols and reporting concerns.
Min
USD $30.00/Hr.Max
USD $34.00/Hr.Qualifications
- Associate degree in Computer Science or equivalent certifications (CompTIA, Microsoft, etc.)
- 3-5 years of IT support or Service Desk experience
- Experience working with AI.
- Strong knowledge of Windows OS, Microsoft 365, MS Teams, and endpoint hardware (laptops, desktops, tablets, printers)
- Familiarity with ticketing systems like Service Desk Plus is a plus
- Excellent customer service and interpersonal skills—you can communicate with everyone from interns to executives
- Bilingual in English and Spanish is a plus
- Organized, adaptable, and able to work both independently and collaboratively
- Willingness to wear required PPE (personal protective equipment) when visiting specific job sites.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead the commercial technology strategy for a healthcare organization—driving CRM, interoperability, and digital solutions to accelerate commercial growth and operational efficiency.
Experienced IT leader needed to run endpoint, identity, cloud, and compliance operations for a fast-paced, remote-first company supporting federal customers.
A hands-on internship with AbbVie's GKMDC team to support SharePoint site development, digital collaboration projects, and knowledge management initiatives within Clinical Sciences.
Lead Rise8's cybersecurity practice and federal compliance programs as a hands-on Director of Cybersecurity responsible for CMMC readiness, cATO strategy, cloud security, and team growth.
Peraton is hiring a seasoned Digital Forensic Examiner to perform complex digital evidence acquisition and analysis for AFOSI operations at JBSA Lackland.
Visa is hiring a Senior Network Test & Certification Engineer to design, simulate, and automate certification testing of complex network changes across cloud and on-prem environments using network modeling and GenAI-driven workflows.
Peraton is hiring an experienced Director of Information Assurance to lead classified systems security, manage ISSM/ISSO teams, and ensure RMF/ICD 503 compliance across mission environments.
Allied Universal seeks a Fire Marshall / Security Systems Analyst to manage and support access control, CCTV, and alarm systems at the World Bank site in Washington, DC.
RMC is hiring a Detection Engineer Analyst to design, tune, and validate high-fidelity detections and SIEM/SOAR automations in support of defensive cyber operations at Quantico, VA.
PrePass is hiring a Senior IT Helpdesk Specialist in downtown Phoenix to lead escalations, provide advanced cross-platform support, and mentor junior support staff.
Experienced Epic Analyst II needed to configure and support Epic systems in a hybrid Springfield, IL healthcare environment.
Provide on-site Tier 1/2 desktop and endpoint support in Cocoa, FL while coordinating closely with a remote support team to resolve technical issues and maintain positive client relationships.
Experienced DevOps Administrator needed to lead deployments, automation, and production support for TRS’s applications in a mission-driven public pension environment.
As a Global IT Solutions Provider, we connect people with technology that enhances growth, elevates productivity, and empowers innovation. Founded in 1982, Connection delivers valuable IT services and advanced technology solutions to business, go...
2 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
