Store & Special Events Manager

Company And Culture

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more. 

Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

Why We're Hiring

The Complex Store & Special Events Manager is responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating and executing business strategies, and training new sales staff. 

They will work closely with the Project Manager as well as the Complex events team, and the relevant internal stakeholders (Marketing, Brand, Merchandising, Creative, and Creator Services) to build a strategy for success. They will ensure that the sales team is executing on these strategies and are meeting key performance indicators. They will also lead and implement the in-store sales strategy and training, scheduling of their team of sales staff in coordination with the programming calendar.

• Collaborate with the Complex festivals team to create and implement a retail success strategy that integrates Complex’s differing and evolving partnerships and product release calendar 
• Identify and collaborate with the necessary product and service line stakeholders and your lead to execute on merchant success strategies
• Collaborate with your lead and peers to establish and evolve explicit and measurable performance standards and hold yourself and your people accountable to meeting those standards consistently
• Respond to customer complaints and feedback in a professional manner
• Ensure store compliance with health and safety regulations 
• Develop and arrange promotional material, build outs, cleaning, and in-store displays
• Monitor inventory levels and order restocks when necessary 
• Prepare detailed reports on buying trends, customer requirements, and profits
• Undertake and delegate administrative duties such as managing store budgets and updating financial records
• Work with Complex’s operations to establish reporting that showcases the success of your function and the value of the storefront 
• Identify the highest potential within your people and empower them to attain it through coaching and development that is focused on quality behaviors and feedback
• Create and implement a sales strategy that integrates Complex’s original livestream programming and ever evolving product
• Effectively communicate the vision, purpose, and objectives of Complex’s storefront to the reporting sales team
• Hire, train, and lead effective team members to deliver an exceptional experience for the community
• Ensure all IRL event and partnership experiences are staffed and organized properly alongside the Project Manager
• Partner with internal Complex stakeholders to build out and constantly evolve programming
• Ensure that pop up events and partnership events are captured and meet the necessary team goals
• Ensure community assets and landing pages are submitted to weekly marketing newsletters in a timely manner
• Collaborate with your lead and peers to establish and evolve explicit and measurable performance standards and hold yourself and your people accountable to meeting those standards consistently
• Work with data teams to establish reporting that showcases the success of your function
• Ensure all retail staff operational tasks are completed and/or delegated to employees
• Partnering with cleaning and security services to ensure compliance within store 

• 5+ years of leadership experience
• Experience running or managing a business
• Experience facilitating community events
• Experience with events and community building
• Available to work nights and weekends
• Build positive and sustainable relationships in the community with key individuals, groups and organizations
• Be sensitive to community concerns and issues
• Design and implement sales programs that improve the quality of consumer experience and promote Complex’s long-term business strategies and goals

• Best in class health, dental, and vision insurance
• Healthcare FSA 
• Dependent Care FSA 
• Commuter Benefits FSA 
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Vacation time and sick days

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.