Operations Manager

Company And Culture

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more. 

Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

Why We're Hiring

The Operations Manager position will focus on the seller side of the marketplace. This role will be responsible for monitoring the performance of our sellers and enforcing seller policies for all of Complex. This includes working with our top-tier sellers to improve their performance and sales on Complex.com.

This role involves collaboration with internal and external stakeholders, including marketplace, logistics, engineering, marketing, sales and production teams, as well as key brand partners, to deliver best-in-class customer experiences. The ideal candidate will have a strong network within the marketplace ecosystem and possess a proven track record of delivering successful, high-profile marketplace launches.

• 3+ years of hands-on experience working in operations organization, preferably within an ecommerce marketplace company.
• Possess an understanding of eCommerce tools, especially Shopify, with the ability to leverage them effectively.
• Highly organized, detail-oriented, and capable of managing multiple priorities in a deadline-driven environment.
• Data-driven mindset, comfortable reporting on objectives and key results to stakeholders and senior leadership.
• Knowledge of logistics and supply chain and how it relates to operations and seller performance. 
• Flexible working hours and open to collaborating with cross-functional teams across various geographies and time zones.

• Monitor and report on seller operations and performance, product onboarding and fulfillment rates, delivering weekly performance metrics to senior management.
• Provide clear workflow prioritization and gain alignment, ensuring sellers understand goals and timeline expectations.
• Utilize your expertise in Operations, Catalog and Logistics to continuously improve processes and redesign workflows for maximum operational efficiency.
• Play a key role in scaling operations, helping Complex and our marketplace sellers deliver a best-in-class commerce experience.
• You will draw on your understanding of operations tooling to improve processes and redesign workflows to optimize efficiency in getting the marketplace and all products listed on Complex in the most efficient manner possible.

• Best in class health, dental, and vision insurance
• Healthcare FSA 
• Dependent Care FSA 
• Commuter Benefits FSA 
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Vacation time and sick days

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.