General Manager (Pechenga Arena)

POSITION: General Manager                   

DEPARTMENT:  Operations           

REPORTS TO: Vice President, Hospitality              

FLSA STATUS:  Exempt            

LEGENDS & ASM GLOBAL 

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. 

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. 

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters. 

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! 

THE ROLE 

The General Manager is responsible for effectively and profitably managing and directing all day-to-day aspects of the venue’s operations including, but not limited to, concessions, retail, catering, and premium services. The GM functions as the primary strategic business leader of the property with responsibility for all aspects of hospitality and managing the operation, including guest experience, event innovation, financial performance, sales, and revenue generation and delivering a return on investment to key stakeholders. Ensures implementation of the level of hospitality associated with Legends with the objective of exceeding guest expectations and increased profits. Holds property leadership team accountable for strategy execution and guides their individual professional development. 

ESSENTIAL RESPONSIBILITES 

• Upholding Legends’ standards for quality and performance in all phases of the food and beverage operations. 

• Constantly innovating the guest experience – food, service, communications, etc. Balancing creativity with practical implementation. 

• Managing the operational budget, monthly P&L statements, and ensuring all financial reporting is accurate. 

• Maintaining strong, collaborative working relationships with the client and business partners. 

• Conduct weekly F&B update meetings (or as necessary. 

• Responsible for handling and engaging all client communications as it pertains to food and beverage services requested by Pechanga Arena. 

• Lead a cohesive management team, including developing talent, promoting from within, coaching, and performance management. 

• Develop annual operational budgets that result in a fiscally sound operation – including labor projections, product levels and pricing. 

• Hold all department managers accountable for timekeeping and schedules for all Legends hourly staff, 

• Responsible for timely and accurate reporting of monthly inventory, accounts payable and accounts receivable for all departments. 

• Preparing, verifying, and submitting financial reports and monthly projections as required. 

• Working closely with all sub-contractors and non-profit organizations to ensure all standards are met and terms of the contract are followed. 

• Ensuring unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol, foodservice, OSHA, payroll, employment and EEO guidelines. 

• Work closely with vendors and distributors in the procurement of product and equipment necessary to execute events. 

• Responsible for managing the repair and renewal of all assets of operation such as uniforms, foodservice equipment, and points of sale equipment 

• Responsible for participating in event production meetings and disseminating imperative information to the management team. 

• Accountable for establishing and maintaining proper safety and sanitation procedures as well as creating a working relationship with local health officials and department of alcohol beverage control officials 

• Ensuring proper operational condition of all food service equipment. 

• Performing additional related duties, tasks and responsibilities as required. 

• Accountable for executing all contract terms. 

SUPERVISORY RESPONSIBILITIES 

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION AND/OR EXPERIENCE      

• The ideal candidate will have a bachelor’s degree with a minimum of 10 years management experience in the contract foodservice industry, preferably in for a sports and entertainment venue. 

• Ideal candidates must have experience in high volume, foodservice operations, preferably in concessions or premium services for a sports/entertainment venue, with experience overseeing the sale of alcohol. 

SKILLS AND ABILITIES 

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment. 

• Previous P&L accountability and/or contract-managed service experience preferred. 

• Proficiency in Microsoft Word, Excel, and PowerPoint and POS Systems is required. 

• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills. 

• Must be flexible to work a none traditional schedule including nights, weekends, and holidays. 

• This position requires that the person be highly organized, self-motivated individual who can work independently. 

• Must have strong leadership skills, with excellent oral and written communication skills. 

• Supervises all team members by assigning and directing work. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

COMPENSATION 

Salary Range $130,000 - $150,000 + Bonus Opportunities 

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.  

WORKING CONDITIONS 

Location: On Site at Pechanga Arena 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

NOTE: 

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. 

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. 

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