Technical Operations Manager, Enterprise Central Ops

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About The Role:

We’re looking for a hands-on Technical Operations Manager to automate processes, deploy AI into day-to-day workflows, and build the systems that make our operations scale. You’ll work horizontally across our enterprise suite—spanning multiple products, teams, and customer segments—to unify data models, standardize processes, and create reusable building blocks that scale company-wide. You’ll roll up your sleeves on ambiguous, high-impact problems, turn messy data into reliable pipelines, and own the metrics that move both revenue and profitability.

What You'll Do:

• Build & automate: Design reliable, scalable workflows (SQL-backed, API-driven, Retool-powered) that eliminate manual work and materially improve velocity, quality, and cost.

• Ship AI into ops: Identify high-leverage use cases (triage, routing, QA, forecasting, SOP generation) and implement practical AI tools that measurably improve outcomes.

• Own the numbers: Define, track, and improve core operational KPIs (productivity, quality, scalability). Your success is measured by moving metrics—not meeting hours.

• Systemize complexity: Stand up data models, dashboards, and processes that turn ambiguity into repeatable, auditable operations.

• Cross-functional Partnership: Partner with Product, Engineering, and Account Management to scope requirements, align on SLAs, and deliver durable solutions.

• Program management: Drive projects end-to-end—requirements, design, build, launch, iterate—ensuring on-time delivery and measurable impact.
  

What You'll Bring:

• 2–5 years in technical ops, data/analytics, software, consulting, or similar in a fast-paced SaaS/tech environment.

• Technical fluency: Strong SQL (joins, windows, CTEs, performance basics); experience with Retool or similar internal tooling; comfort with APIs and basic web scraping.

• AI in practice: You know how to evaluate and deploy AI/LLM tools to real workflows (prompting, guardrails, basic evals), not just in theory.

• Systems thinking: Ability to translate business problems into data models, pipelines, and lightweight services that scale.

• Execution & ownership: Track record of driving projects from idea → shipped → adopted → measured impact.

• Communication: Clear, structured writing and stakeholder management across technical and non-technical partners.

• Bias to action: Comfortable in ambiguity, excellent at prioritization, and proactive about unblocking teams.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.