Operations Business Processes, Sr Manager

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.

Summary:

Oversees the activities of the day-to-day operations of a functional area within the organization.. Manages the implementation and operationalization of initiatives to ensure compliance with

applicable laws, regulations, and industry standards.

Core Responsibilities:

· Engages with internal and external stakeholders.

· Prepares communication materials, business cases, funding requests, and presentations to gain acceptance for strategic plans from stakeholders.

· Ensures projects are delivered on time, within scope, and within budget.

· Assists with new business opportunities and implementations.

· Develops appropriate process improvement recommendations and conclusions.

· Provides point of escalation, as needed.

· Develops and implements policies, and procedures. .

· Coaches, mentors, and develops team members.

· Performs other duties and responsibilities as assigned.

Level Specific Responsibilities:

· Develops and implements long-term strategy that aligns with the organization’s vision and goals

· Identifies and leads key initiatives to improve processes, systems, and capabilities, with a focus on innovation and continuous improvement

· Provides thought leadership and expertise on trends and best practices

Accountability/Complexity:

· Typically leads a small- to mid-sized team consisting of experienced professionals.

· Leads, directs, and reviews the work of a team who exercises latitude and independence in their assignments.

· Focuses on policy and strategy implementation for short-term results (1 year or less).

· Provides measurable input to new products, processes and/or standards in operational plans that will have some impact on the achievement of overall function results.

Requirements:

Experience: 8 years’ relevant experience to include direct or indirect leadership

Education: Bacholers Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college)

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)