Senior Operations Manager, RCM Team Lead (Patient Eligibility)

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

At Commure + Athelas, we’re redefining healthcare operations. As a Senior Operations Manager focused on Patient Eligibility within our Revenue Cycle Management (RCM) product line, you will lead a lean team driving operational excellence, process efficiency, and business metric performance. This role sits at the intersection of Operations, Product, and Engineering—making it a high-impact opportunity to shape both internal processes and external-facing product roadmap and strategy.

You’ll not only be responsible for delivering against key KPIs and scaling mission-critical processes, but also for identifying product gaps and helping define the roadmap in close collaboration with Product and Engineering. This role is ideal for a data-driven operator with strong leadership skills, a bias for action, and the ability to thrive in a fast-paced, rapidly evolving environment.

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

• Lead and scale a high-performing operations team, setting and driving execution against OKRs tied to Patient Eligibility workflows.

• Own end-to-end delivery of internal ops initiatives, from identifying improvement opportunities to implementing scalable solutions.

• Analyze and optimize key cost drivers, implement cost-saving initiatives, and oversee the automation of repetitive workflows.

• Surface insights from operational trends and customer feedback to inform the product roadmap—working closely with Product and Engineering to shape development priorities.

• Partner cross-functionally with Sales, Engineering, Product, Billing, Account Management, and Launcher teams to drive successful implementations and cross-team alignment.

• Support offshore team operations, including hiring, training, and ongoing performance management.

• Build and refine scalable processes to ensure we meet quality, efficiency, and growth goals as we scale.

• Monitor and report on key metrics, identifying bottlenecks and proactively solving business challenges before they escalate.

• Synthesize complex issues into actionable insights and clearly communicate recommendations, risks, and blockers to leadership and stakeholders.

What You Have

• 5+ years of experience in consulting, investment banking, product management, or operations at a fast-growing SaaS or tech-enabled company.

• Proven experience leading teams and managing direct reports to high performance.

• Strong analytical and problem-solving skills, with proficiency in SQL and Excel.

  (A basic SQL assessment will be part of the interview process.)

• Deep operational instincts and a sharp eye for inefficiencies, with the ability to break down complex problems into structured solutions.

• A track record of managing and delivering cross-functional projects under tight timelines.

• Strong communication and collaboration skills, especially in working with Product, Engineering, Operations, and external clients.

• Comfort operating autonomously, prioritizing effectively, and navigating ambiguity.

• Experience building systems, workflows, or documentation that help teams scale efficiently.

• Experience using tools like Retool, G Suite, and other internal ops platforms.

• Experience in the Revenue Cycle Management (RCM) or healthcare operations space is a strong plus.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.