Senior Analyst, Trust & Safety - Litigation
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
As a dedicated Trust & Safety Consumer Analyst, you will be responsible for proactive consumer risk management and strategy. You will be responsible for representing Coinbase as a knowledgeable and credible in-house expert in legal proceedings.
What you’ll be doing (ie. job duties):
- Dedicated Litigation Support & Witness Testimony: You will serve as the primary subject matter expert and witness for Coinbase in various legal proceedings. This includes conducting deep dives into cases and explaining Coinbase's security and identity products. You will serve as a key advisor to the business on matters involving customer security and account protection; including review of best practices, identification of areas of improvement, and ensuring proper documentation regarding legal matters.
- Strategic Knowledge Management & Archiving: A core function of this role will be the establishment and maintenance of a comprehensive knowledge base to support both litigation and internal operations. You will systematically document Coinbase's security and identity product suite and its historical evolution.
- Proactive Consumer Litigation Risk Mitigation & PED Influence: You will bridge the gap between litigation outcomes and product development by implementing a closed-loop feedback process to document and track product or process adjustments with Product, Engineering, and Design (PED) teams.
- Cross-Functional Collaboration: You will act as Litigation's dedicated point of contact and advocate to other teams and organizations, which will allow attorneys to focus on their dockets.
What we look for in you (ie. job requirements):
You have 4+ years of experience in Trust & Safety, Risk Management, Fraud Prevention, or a related operational field, with a proven track record of handling complex investigations. You are a builder at heart, comfortable with ambiguity, and excited by the opportunity to create and implement new policies and processes from the ground up. You possess excellent stakeholder management skills and are adept at translating complex security concepts into clear, actionable guidance for technical and non-technical partners. You have experience with knowledge management and maintaining documentation to assist others in understanding complex product history. You have been in roles that require you to make sound business recommendations about security risks.
Nice to haves:
- JD; preferred, but not required
- Experience testifying in legal proceedings
- Experience leading or working in LegalOps roles and an understanding of trial preparation procedures
- Prior experience working with institutional, corporate, or B2B clients in a financial services or technology environment.
- Familiarity with cryptocurrency, blockchain technology, and the associated risks.
- Formal training in project management or process improvement methodologies (e.g., Lean Six Sigma).
Job #: P72496
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $167,280 to $196,800 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
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Coinbase is an American publicly traded company operating a cryptocurrency exchange platform. They are a distributed company and all employees operate via remote work.
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