Manager, Retail Sales & Partner Operations (USA)
Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
RegularJob Description :
This position will require travel.
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).
Why Work At Breezeline?
As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.
Internal Values – How we act
We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.
And here is how we do it.
Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.
Job flexibility: We think everything you do matters – at work and home.
Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.
Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.
Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!
Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.
POSITION SUMMARY:
In accordance with established KPI’s, policies and procedures, this position is accountable for the day to day leadership and management of the retail sales leadership team across the United States region. The channel comprises VAR Partnerships including the Agent & Indirect sales channels, pop ups, retail events, & revenue share/MDU programs in both the B2C & B2C customer segments. Ensure the optimal level of sales results and quality service is provided to all Breezeline customers and includes ensuring representatives are promoting Breezeline’s full range of services and maximizing sales opportunities while positioning themselves to achieve sales targets and protecting the brand. It further encompasses achieving and reporting on the revenue and sales targets for their respective teams on a monthly, quarterly and annual basis.
The candidate must possess a strong inclination toward employee engagement and a passion to support individual development, fostering a team spirit and combined drive to succeed. Using strong coaching and performance management techniques the incumbent will be responsible for ensuring that appropriate sales strategies exist to hit territory revenue objectives and manage customers on a proper life cycle management plan. As part of our ongoing transformation and growth the incumbent will be responsible for managing the refresh of our existing store footprint while executing a vision of expanding into new areas, ensuring we are on brand and servicing our local communities.
OVERALL KEY RESPONSIBILITIES
Drives incremental revenue and protects our existing base of customers understanding and delivering on regional/channel nuances across the US market through Retail Pop Ups, Events, Partner Programs & Storefronts
Provides daily management, coaching, and career development to Channel Leads & Retail Supervisors
Builds a hybrid working environment to maximize agent occupancy and effectiveness including the addition of outbound calling campaigns, sales event support within our Corporate Stores
Nurtures a best-in-class service environment by ensuring local ownership of resolutions across all retail and partnership programs in alignment with brand standards.
Oversees storefront design, signage, merchandising, and brand consistency to create a seamless customer experience while driving foot traffic and supporting retail expansion.
Researches initiatives to drive foot traffic, supports new merchandising tactics and store refreshes, and executes the vision for store and depot expansion.
Liaises with Agile squads and Centers of Excellence to drive business growth, gather input, provide feedback, and address challenges proactively with the courage to act. Works closely with marketing to develop support materials, research new promotional ideas, test marketing strategies, and align advertising plans with budget and sales objectives.
Oversees performance management of internal teams delivering onsite & virtual coaching, and leading channel meetings to improve sales results and customer satisfaction.
Enhance employee engagement by improving eNPS, increasing promoters with a strong employee focus.
Lead change management through positive communication, developing change champions, and optimizing channel redirection for efficiency and growth.
Procures and onboards new retail & Agent partners acting as a senior liaison between Breezeline and vendors, fostering strategic partnerships, promoting offerings, and supporting retail and mall partner growth.
Administers vendor performance reports and provides insights for rewards, recognition, or performance management while ensuring compliance with company policies and standards.
Tracks and analyzes financial & sales performance, ensuring cost-effective strategies in sales, vendor partnerships, and business operations.
Regularly conducts internal sales and equipment audits to optimize spending and maximize budget management for the US region. Participates in budget development, maintains expenses, and oversees store facility costs related to operations while ensuring key performance indicators are met or exceeded.
Reduces customer acquisition costs while supporting channel growth within the Revenue Share and MDU programs. Continuously updates business processes to improve efficiency, increase productivity, and manage costs effectively.
As a representative of Breezeline’s management team, handles customer and employee matters confidentially; escalates issues in a timely manner through collaboration and effective communication skills.
To support Breezeline’s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs.
As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.
ESSENTIAL QUALIFICATIONS
ACADEMIC TRAINING
College diploma/ University degree in
Business/Management/Merchandising or the equivalent
experience.
WORK EXPERIENCE
5-10 years Management Experience
Industry specific background and thorough understanding
SPECIFIC COMPETENCIES
Excellent communication, organizational, project
management and relationship development skills.
People leader with 5-10 years experience leading front line
and second level sales and supervisory teams
Demonstrated analytical abilities with attention to details and initiatives.
Demonstrated team player with strong negotiation and
facilitation skills.
Ability to work independently and manage time effectively.
May be required to work at exhibits and shows.
Attention to detail, target attainment and bottom line results
required.
Ability to manage conflicting deadlines and multiple
demands under frequent interruptions.
Required to work flexible hours Weekdays and Weekends
PHYSICAL DEMANDS AND VISUAL ACUITY
Ability to lift up to 50 pounds
Able to travel 80% across the US
Benefits:
Competitive salary
Medical coverage (including prescription and vision plans)
Dental coverage
Life Insurance (1x salary at no cost to employee)
Long and short-term disability insurance (no cost to employee)
Voluntary employee, spousal, and child life insurance
Company-recognized Holidays with additional Floating Holidays
Paid Time Off (PTO) programs
Comprehensive Flex Work Policy
401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
Participation in the Employee Bonus Plan
Participation in the Cogeco Stock Purchase Plan
Complimentary and discounted broadband services (for those in our service area)
Tuition Reimbursement
Headspace Membership
Betterhelp Membership
Opportunities for LinkedIn Learning subscriptions for select colleagues
Location :
Rochester, NHCompany :
Breezeline
At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com
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