Reverse Logistics Specialist

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The NAM Reverse Logistics Specialist is responsible for designing, managing, and continuously improving processes that govern the return, recovery, and disposition of products, packaging, and materials within the NAM Supply Chain. This role ensures that returned and non-conforming goods are handled efficiently, compliantly, and sustainably, with a focus on reducing waste, recovering value, and minimizing financial and operational impact to the business. By driving operational excellence, cross-functional alignment, and 3PL partnership management, this role enables the company to improve cost efficiency, enhance service reliability, and advance sustainability commitments.

• Develop, standardize, and continuously improve reverse logistics processes across NAM (returns, recalls, non-conforming goods, excess inventory, and packaging recovery).
• Ensure effective material disposition pathways (reuse, rework, resale, recycle, or responsible disposal) that maximize value recovery and minimize waste.
• Manage partnerships with third-party logistics providers (3PLs) to ensure timely, accurate, and cost-efficient handling of returned goods.
• Partner with suppliers and distributors to align on reverse logistics protocols and inventory accountability.
• Drive visibility into slow-moving, obsolete, and non-conforming inventory, providing actionable insights to reduce write-offs.
• Identify cost-reduction opportunities through freight optimization, consolidation, and improved recovery processes.
• Ensure all reverse logistics practices comply with regulatory, food safety, and environmental standards.
• Support corporate sustainability goals through circular economy initiatives (reuse, recycling, and waste minimization).
• Lead task forces and working groups to address reverse logistics challenges and systemic issues.
• Collaborate with finance, procurement, quality, and operations to ensure accurate reporting, alignment, and risk mitigation.
• Establish KPIs and dashboards to measure the effectiveness of reverse logistics activities (cost savings, recovery rates, turnaround times, sustainability impact).
• Provide regular updates and insights to senior leadership, highlighting risks, opportunities, and performance against targets.

• Analytical, leadership, self-starter, ability to work independently and ability to influence others.
• Both strategic (having a network view) and tactical (day to day execution) in approach.
• Expertise in transportation sourcing, procurement, and contract management.
• Drive process improvement initiatives to increase efficiency and reduce reverse logistics costs.
• Collaborate effectively with 3PL partners, repair centers, recycling vendors, and internal teams.
• Develop and monitor KPIs/metrics for returns, recovery rates, and cost efficiency.
• Experience managing third party transportation providers.
• Collaborative, mature, and motivating leadership with a natural drive for results within a complex supply chain model.
• Analytical and strategic planning skills. Ability to work in a fast paced, innovative operating environment. Ability to simplify complexity. Excellent verbal and written communication skills.
• Computer proficiency with all Microsoft applications.

• 5 - 7 years experience in logistics, supply chain operations, or reverse logistics roles.
• Strong influential and interpersonal skills, a key focus on patience and meeting the expectation of multiple stakeholders every day
• Hands-on experience managing returns, RMA processes, and vendor/customer coordination.
• Proven track record in process optimization and cost reduction within reverse logistics.
• Experience collaborating with 3PLs, repair centers, and recycling vendors.
• Exposure to sustainability initiatives related to product recovery and circular economy.
• Cross-functional collaboration with customer service, sales, operations, and finance teams.
• Must be highly computer literate with advanced skills in Microsoft suite – particularly Excel
• Extensive knowledge of Logistics & Transport providers across the North American region
• •Proven experience at reporting on logistical outcomes, creation and management of KPI’s both internally and with external 3PL warehouses.
• Own relationship with 3rd party carriers and 3PLs and be a subject matter expert on flow of products and drive end to end efficiencies.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

 We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

 Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"

- We do not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co 

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.