Integrated Health Operations Manager

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by: 

·         Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. 

·         Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services. 

·         Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. 

·         Achieving excellence through continuous quality assurance, innovation and professional development. 

·         Using resources judiciously and effectively.  

The Manager of Integrated Health Operations – Client Access is entrusted with the oversight and management of administrative and operations functions in CCH’s health services or program access locations, focusing on delivering high-quality, client-centered care to vulnerable populations. This role requires a seasoned leader who excels in managing diverse teams across multiple sites.

The ideal candidate possesses a deep commitment to the underserved and homeless communities, coupled with the ability to navigate complex organizational dynamics, including collaboration with medical staff, senior leadership, and other departments. Their leadership will ensure the smooth operation of integrated health services and the consistent delivery of compassionate care.Develops and manages administrative systems that continually improve the integrated operating environment at the new Integrated Stout Street Health Center.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Leadership & Supervision: Hire, mentor, and supervise staff reporting to this role, fostering an inclusive workplace culture that supports continuous improvement in performance and service delivery. Direct reports include front desk staff, Client Access Coordinators, and insurance enrollment staff.  
• Operational Oversight and Efficiency: Manage the daily operations of scheduling, insurance verification, and checking in patients for appointments for Medical, Behavioral Health, Dental, Psychiatry, Nursing, and Case Management schedules. Plan, schedule, and facilitate regular team meetings. Coordinate integrated health services, scheduling, referral, and registration processes to ensure a seamless patient experience.
• Staffing & Logistics: Collaborate with integrated health services managers to evaluate staffing patterns and ensure adequate coverage across all service locations. Facilitate clinic flow, perform flow studies, and solve logistical and staff coverage issues as they arise.
• Systems Management: Maintain and oversee the phone-tree system for their area of oversight. Implement a quality assurance program to monitor call-in lines and manage the registration and scheduling functions within the practice management system.
• Collaboration & Integration: Work closely with Clinical Directors, Managers, and other leaders to ensure provider schedules meet patient demand, maximize access, and effectively utilize support staff. Partner with the Revenue Cycle staff to maximize reimbursement efficiencies.
• Client Interaction & Feedback: Warmly welcome clients and assist with direct registration as needed, ensuring a respectful and supportive interaction. Participate in CCH Quality Improvement initiatives, utilizing data to improve operational efficiency and address service gaps.

• Demonstrated ability to lead and motivate a diverse team, fostering a positive and productive work environment. Ability to manage through influence and encourage continuous development among team members. Able to participate as a member of an interdisciplinary team and function effectively with internal and external customers.
• Strong problem-solving skills, with the ability to address issues promptly and efficiently, ensuring smooth daily operations across multiple locations.
• Ability to work effectively with a diverse staff and client base, demonstrating cultural humility, and showing sensitivity and respect for different backgrounds, cultures, and experiences.
• Adaptability: Ability to adapt to changing environments, priorities, and needs of the team and the organization.

• At least 2 years of management experience, preferably in a healthcare or client services environment. Proven track record of managing a team of 10+ employees across multiple locations.
• Minimum of 2 years of experience in health operations and/or practice.
• HIPAA Trained or possesses proficient knowledge of HIPAA rules and regulations
• Understanding of community health clinic operations.
• Valid Colorado driver’s license and eligibility for CCH auto insurance coverage required.

• Associate or bachelor’s degree in business administration, healthcare management, or a related field.
• Experience with or understanding of insurance enrollment and billing in a healthcare environment.
• Experience managing front desk operations, customer service teams, or insurance enrollment specialists. Prior experience in a multi-site operation is a strong plus.
• Bilingual (English/Spanish).
• Experience working with under-served or high-needs populations, particularly in a healthcare or non-profit setting.
• Understanding of Excel and budget/accounting data helpful.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.