Project Manager

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Senior Project Manager plays a crucial role in coordinating and managing projects that Coates delivers to our clients. This role is vital in ensuring that projects are executed successfully while meeting quality, budget, and timeline goals. The Account Program Manager is responsible for ensuring the specific projects align with both Coates Group’s and our clients’ needs and objectives and are run using project management best practices. This resource will report to the account Program Manager and work in partnership with the Account Management team who drive and oversee client strategy, relationships, and financials.  

• Demonstrate an excellent grasp key account strategies and their related projects, and manage delivery of those projects using project management best practices and quality standards
• Manage & motivate multidisciplinary teams in a fast-paced, multiple-project environment to deliver exceptional results
• Contributes to ongoing process improvement of the Project Management Function
• Proactively monitor work progress to ensure tasks are progressing in a timely manner, and obstacles are removed, and risk is acknowledged, escalated and documented.
• Serve as both a supportive partner to internal and external clients and advocate for the organization's best interests
• Partner with Account Managers to actively manage client expectations and project timelines
• Proactively anticipate needs of the client and relation to projects and timeline
• Interface and maintain positive relationships with clients and partners in day-to-day communication.
• Actively contribute to improving processes in partnership with internal teams and agency partners
• Manage multiple projects concurrently under time constraints
• Proactively develop contingency plans for projects

• Minimum 5 years of project management experience delivering a high-volume of concurrent projects
• Experience implementing change and process improvements
• Excellent grasp of Project Management best practices in both Agile and Scrum
• Proficiency in using Project Management tools like Monday, Asana, Smartsheet, and JIRA
• Strong leadership skills with an ability to manage and motivate cross-functional teams
• Comfortable working with ambiguous project requirements and building specificity collaboratively.
• Background in restaurant or retail technology is desirable.
• Project Management Professional (PMP) certification or equivalent experience is desirable

• Achievement of project deliverables within agreed timelines and budgets.
• Positive feedback and satisfaction ratings from clients and team members.
• Collaborative approach to constructing projects, outlining workstreams, and making individual responsibilities clear and achievable.
• Effective management of project risks and issues with minimal disruptions; Risks and issues should be managed proactively providing adequate time for decision-making and resourcing.
• Alignment of project outcomes with account strategies and goals of the business.
• Effectively document each initiative with a requirements list, definition of done, Milestone, etc.
• Efficient utilization and management of project resources.
• Contributions to the improvement of internal processes and project management standards.

• Exhibit leadership, communication across different orgs and teams.
• Highly organized, detail-oriented, ability to manage and document project charters, Gantt charts, project requirements etc.
• Assertive and proactive self-starter who is also a collaborative team player, able to raise blockers and notify
• Adaptable multi-tasker who welcomes new challenges
• Problem solving / Decision making and calm under pressure
• Excellent communication skills, with the proficiency to engage stakeholders at all levels
• Efficient utilization and management of project resources
• Proven experience in managing ever-changing timelines and project plans while still adhering to strategic objectives and quality standards

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

 We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

 Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"

- We do not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co 

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.