Program Manager - Learner Success at Simplilearn

Simplilearn is the world’s #1 online Bootcamp provider, enabling learners around the globe with rigorous and highly specialized training offered in partnership with world-renowned universities and leading corporations. We focus on emerging technologies and skills, such as data science, cloud computing, programming, and more — that are transforming the global economy. Our training is hands-on and immersive, including live virtual classes, integrated labs and projects, 24x7 support, and a collaborative learning environment. Over two million professionals and 2000 corporate training organizations across 150 countries have harnessed our award-winning programs to achieve their career and business goals.

Simplilearn has collaborated with Fullstack Academy to leverage its widespread footprint in the US region and partnerships with Top US universities to grow internationally.

Timings- US Shift (EST)

Position Overview:

We are seeking a motivated and dynamic Learner Success Manager to join our team. The ideal candidate will play a crucial role in ensuring the success and satisfaction of our learners by providing support, outreach, and resources throughout their learning journey.

Job Description: 

• Onboarding and Orientation: Facilitate smooth onboarding processes for new learners, including orientation sessions by familiarization with our platform's features and resources.
• Support and Guidance: Provide ongoing support and guidance to learners in an online setting through tutorial videos, live 1:1 meetings, addressing their inquiries, troubleshooting technical issues, and offering solutions to enhance their learning experience.
• Progress Tracking: Monitor and track learners' progress, identifying areas for improvement, reminders, and offering personalized recommendations to help them succeed.
• Feedback Collection: Gather feedback from learners regarding their experiences, preferences, and suggestions for improvement, and collaborate with internal teams to implement necessary changes.
• Performance Analysis: Analyze learner performance data and metrics to identify trends, assess the effectiveness of interventions, and optimize learner success strategies.
• Live Class Support: In-class hosting, Q&A facilitation, assignment & project evaluation, demo class

management, and project mentoring.

• Community Building: Foster a sense of community among learners by organizing engaging forums, and fostering networking opportunities.
• Continuous Learning: Stay updated with industry trends, best practices, and emerging technologies in EdTech to enhance learner success strategies. 
• Career Success: Assist students in accessing, completing and comprehending of external career support services.

Desired Skills & Experience: 

• 0.6-1 year experience in customer-facing role (global client base is an advantage)
• Knowledge of tools like Salesforce, Tableau, and Google Sheets.
• Excellent communication skills  (Verbal & Written) with a flair for problem-solving.
• Passionate about customer service
• Strong communication in group presentations and 1:1 support.
• Prior experience in the e-learning industry is an advantage
• Willing to work on Saturday mornings (6 AM EST)  and some weekday evening shifts (2pm-10pm EST)
• Experience/ knowledge in any of the technologies with a preference towards Cybersecurity and Artificial Intelligence is an advantage (Python, MITRE ATT&CK, CSA, CCM, NIST, SOC)

The budgeted compensation for this role is OTE $50,000 per year, plus benefits, for candidates who fulfill the qualifications for the role.

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