Resource Deployment Manager

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world.

But that’s not who we are – that’s just what we do.

We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

Position Summary

Join our team as a Resource Deployment Manager (RDM) where you will play critical role in optimizing workforce planning and resource allocation across assigned delivery teams. You will proactively partner with leadership and project managers to align talent with business needs. As a RDM you will maintain a comprehensive view of resource availability, utilization, and capacity while managing daily staffing requests, facilitating conflict resolution, and improving resource management processes. You will be responsible for aligning the right technical talent to the right projects across professional services teams and ensuring all stakeholders are appropriate notified of assignments.

As a RDM you will be apply to apply your strong relationship-building, analytical, and communication skills to drive operational efficiency. Success in this role requires strong analytical acumen, stakeholder management, and the ability to navigate a dynamic, fast-paced professional services consulting environment.

• Proactively communicate and engage daily with assigned delivery teams, gain subject matter expert understanding of their skills and identify the right opportunities for the team while optimizing resource schedules.
• Proactively build strong relationships, learn skills profiles/developmental interests and work with delivery leadership in talent planning activities.
• Own and manage daily resource requests for assigned practice area(s) by validating requirements, searching for candidates, and presenting candidates for consideration.
• Serve as a central point of contact for leadership and project management regarding staffing decisions and conflicts.
• Ensure that resource schedules are current and accurate.
• Influence project managers and directors to accept an alternate staffing outcome by focusing on the “big picture”.
• Run weekly resource meetings and facilitate resourcing issues/ conflict resolution with appropriate department heads. Escalate sensitive or high-risk staffing situations, as appropriate, to leadership.
• Arrange weekly meetings with Delivery leadership and project managers to discuss upcoming pipeline, capacity, resource change control and identifying instances of resource underutilization.
• Generate regular reports on utilization, capacity, and forecasting accuracy.
• Assist with managing and increasing utilization numbers within assigned Delivery team.
• Analyze, document, and communicate resource forecasts.
• Maintain a comprehensive view of resource availability, capability, and utilization.
• Assist with continuous business resource training and document process improvements.
• Collaborate with fellow Resource Deployment Managers with resource sharing opportunities. 
• Develop and improve resource management processes, tools, and systems for scalability and efficiency. 
• Ability to be successful working remotely.
• Travel up to 10%

• 2+ years of experience as a Resource Deployment Manager, preferably in a professional services environment.
• Strong proficiency with MS Office tools: Excel, Word, PowerPoint, Outlook.
• Experience utilizing a PSA tool.      
• Bachelor’s degree (four-year college or university) or equivalent combination of education and work experience. 
• Strong critical thinking, analysis, and problem-solving skills.
• High level of organizational and time management skills.
• Self-directed and able to adapt quickly to changing demands.
• Demonstrated ability to handle multiple projects and priorities.
• Highly collaborative working style, with the ability to collaborate with stakeholders at all levels.
• High degree of professionalism in all areas (communication, approach, style).
• Highly developed diplomacy, influencing, negotiation and conflict management skills.
• Effectively work under pressure and with short timelines/competing demands.
• Ability to work effectively across multiple geographies/cultures.
• Ability to work independently and collaboratively with teams.
• Detail orientated with a strong focus on quality.
• Ability to manage confidential information appropriately and professionally.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Ability to work independently with minimal supervision and collaborate effectively within a team environment.

• Certifications such as RMCP, CAPM, PMP, SPHR, or PHR
• Experience with Capacity and Demand Planning
• Experience working in high growth, entrepreneurial environment.
• A desire to grow professionally by joining, and contributing to a group of skilled consulting professionals that focus on exceeding customer expectations.

Why You’ll Want to Join Us

At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.

Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.

At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, our Human Resources team at [email protected].