Senior Dispatcher
Harvey W. Hottel is Hiring a Senior Dispatcher!
Location: Gaithersburg, MD
Job Type: Full-Time (Monday – Friday, 7:30 AM – 4:00 PM)
Position Overview
Harvey W. Hottel, Inc. is seeking an experienced and detail-oriented Senior Dispatcher / Service Coordinator to support our Commercial HVAC Service Department. This role ensures operational efficiency by coordinating service schedules, managing technician routes, and maintaining strong communication between customers, technicians, and internal teams.
The ideal candidate will bring proven experience with Vista Service Management Software along with strong organizational and communication skills. Vista is central to our operations, and proficiency in this platform is required.
Key Responsibilities
- Utilize Vista software daily for scheduling, dispatching, invoicing, and account management.
- Coordinate and monitor service schedules (daily, weekly, monthly, annual) to ensure timely response.
- Dispatch service technicians while optimizing routes for efficiency.
- Deliver professional customer service via phone and email, managing updates and follow-ups.
- Resolve customer concerns professionally and escalate when necessary.
- Maintain accurate records of service calls, maintenance contracts, equipment, warranties, and quotes.
- Perform daily invoicing of service tickets, maintenance work, and quoted repairs.
- Monitor GPS software, verify payroll, and manage the on-call schedule.
- Serve as liaison between clients, technicians, and internal departments.
- Support management and field teams with documentation and scheduling needs.
- Perform other administrative tasks as assigned.
Must-Have
- Minimum of 3 years’ experience as a dispatcher, service coordinator, or related role in the commercial HVAC or mechanical services industry.
- Proficiency in Vista Service Management Software (required).
- Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
- Strong organizational, communication, and active listening skills.
- Ability to manage multiple priorities and adapt to changing demands in a fast-paced environment.
Nice-to-Have
- Knowledge of HVAC systems, terminology, and service operations.
- Bilingual (English/Spanish).
- Experience monitoring GPS software, verifying payroll, and managing on-call schedules.
- Paid Time Off
- 401(k) Retirement Plan
- Health Care Coverage
- Dental Insurance
- Vision Insurance
- Overtime Pay
- Sick Leave
- Bereavement Pay
- Growth Opportunities
- Regular Pay Reviews
About Harvey W. Hottel, Inc.
Founded in 1945, Harvey W. Hottel, Inc. is a third-generation, family-owned company with a long-standing reputation for excellence in the mechanical services industry. Our sustained growth reflects our commitment to professionalism, integrity, and customer-focused values.
We invite you to join our team and contribute to our continued success.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead and develop a weekend distribution team for a global retail supply chain, using bilingual communication and strong operational focus to meet accuracy, productivity and safety targets.
M&T Bank seeks an Entry Level Loan Document Review Specialist to handle loan boarding, document management, and syndication coordination for its NYC commercial real estate portfolio.
Experienced fleet maintenance leader needed to manage day-to-day transit bus maintenance, budgets, staff and compliance for MV Transportation's South San Francisco operation.
Support on-time grocery and perishable deliveries by managing shift workflow, selector assignments, ticketing, and reporting at our Hickory distribution center.
Daniels Health is hiring an Operations Manager to launch and lead its new Memphis plant, building the team and operational systems for mission-driven medical waste services.
Lead operational execution of engineering builds—managing BOMs, material planning, ERP functions, and ODM / factory coordination for Etched’s hardware products in San Jose and Taiwan.
Lead sales, store operations, and the front-line team at the Hollister Coastal Grand store to deliver strong omni-channel results and great customer experiences.
Hollister Co. is seeking an Assistant Manager in Natick to lead store operations, elevate customer experience, and coach a high-performing retail team.
Jerry.ai is hiring a Manager, Contact Center Operations to drive frontline agent performance, operational excellence, and continuous improvement across onshore sales and service teams.
Medtronic is hiring an experienced Senior Business Process Improvement Analyst to drive Lean/Six Sigma projects, analytics, and execution planning to improve manufacturing operations at the North Haven site.
Ryder seeks a hands-on Warehouse Manager to lead warehouse operations and drive performance, safety, and compliance for its Supply Chain Solutions team in North Kansas City, MO.
ServiceNow is looking for a seasoned Business Process Manager to design and scale digital seller workflows and drive automation across Go-to-Market operations.
Lead the General Merchandise team at the UC Irvine campus bookstore, overseeing merchandising, sales floor operations, and exceptional customer service.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
