Business Process Manager - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Join Service Now’s GTM Infrastructure and Automation team, where we simplify and scale our field organization to support global growth and bring our exceptional products to customers worldwide.

What you will get to do: 

• Enhance Digital Seller Experience: Apply your process and business analysis skills to support  the design of innovative, customer-focused solutions that improve seller workflows and align with business goals
• Execute on Strategy: Collaborate with cross-functional teams to translate defined strategies into clear actionable plans and business process design to deliver seamless digital selling experiences
• Collaborate with Stakeholders: Work closely with sales and business teams  to understand seller journeys, desired business outcomes, and pain points, to design and  optimize business processes for scale, efficiency and success
• Drive Process Improvements: Analyze sales processes, post-sales activities, and digital feedback to uncover opportunities for automation, efficiency and improved seller experience
• Participate in Workshops: Participate and contribute to cross-functional meetings to align on business needs, gather seller requirements, and identify key capabilities for execution
• Data-Driven Problem Solving: Collect and analyze data to uncover and validate pain points and inefficiencies in the seller experience, supporting  design and development of  streamlined and digital-first solutions
• Influence Decision-Making: Partner with senior stakeholders to influence decisions on  process and product design, championing  delivery of innovative, efficient and customer-centric digital seller motions
• Contribute to Solution Design: Partner with technical teams to ensure application designs meet business goals and deliver the desired outcomes

Our ideal candidate: 

• AI-first Mindset: Interest and experience in leveraging and integrating AI or automation to  improve work processes, support decision-making, or assist with problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Experience: 8+ years in business process improvement and design, focused on delivering business capabilities within Sales, Channel, Customer Success, or Professional Services,  for the Enterprise Software or SaaS industries
• Expertise: Solid understanding of Go-To-Market business processes and end-to-end Seller workflows across  Sales, Channel, and Customer Success
• Analytical Skills: Strong problem-solving, critical thinking and analytical capabilities to identify and address complex challenges in a fast-paced environment
• Business Acumen: Ability to design and deliver end-to-end digital selling motions and align them to business priorities
• Communication Skills: Strong presentation, facilitation, and influence skills to effectively engage business stakeholders, and work with cross-functional teams
• Collaborative Attitude: Comfortable working with diverse stakeholders and teams across the organization to drive alignment and deliver results
• Proactive Mindset: Self-motivated with a bias for action to drive results and set priorities with minimal supervision

For positions in this location, we offer a base pay of $112,200 - $196,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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