PROGRAM ANALYST - job 1 of 3

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE STAFF ANALYST EXAM (# 9058)

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adulty Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Staff Analyst NM to function as a Program Analyst who will:

- Perform general housekeeping duties to maintain the agency and regulatory standards for health and sanitation and will perform other routine tasks as it relates to the provision of client service.
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Provide oversight, guidance, and technical assistance to The Department of Homeless Services (DHS) directly run and contracted provider shelter sites.

- Monitor and evaluate the total range of services being provided to the City’s homeless with adherence to contractual obligations.

- Ensure the timely provision of services in a manner consistent with mandates of the Agency, Federal, State, and City law, rules and regulations, court rulings affecting the provision of services to homeless adults, and in accordance with the Agency mission, objectives, and goals as outlined by the Agency.

- Conduct routine site visits to monitor shelter conditions to ensure that the provisions of services are in a safe, well-maintained environment for the completion and submission of Shelter Monitoring Instrument (SMI), Family Monitoring Tool, VENDEX, and verifying adherence to corrective action plans.

- Collaboratively work with shelter providers to outline, create, establish, and achieve both short and long-term programmatic goals.

- Conduct audits and case file reviews to ensure appropriate documentation of client engagement is captured in the case notes.

- Coordinate and collaborate with social services staff to design and implement strategies to encourage and motivate shelter clients’ adherence to their independent living plans (ILP’s) to assist with their expeditious transition from shelter to viable permanent housing options.

- Partner with the Office of the Ombudsman to remediate timely responses to client complaints, concerns, and correspondence.

- Liaison with other cities, state and not for profit agencies to assist with the submission of appropriate referrals and obtain client updates.

- Oversee and follow up on all critical incident reports ensuring appropriate measures were administered and implemented.

- Review, verify and validate budgets and invoices submitted by contracted providers for timely processing of payment.

- Attend all scheduled staff meetings, training sessions, workgroups, shelter meetings and participate in special projects as assigned and applicable.

- Represent, participate, and attend community advisory board (CAB) meetings, as needed, to address community concerns.

- Complete inventory for the opening of new shelters and the closing of shelter locations to ensure adherence to the Agency guidelines and procedures.

- Provide technical assistance with completing provider requests for staff access to CARES and other Agency domains.

Hours/Schedule: Mon-Fri 9am – 5pm

ADMINISTRATIVE STAFF ANALYST ( - 1002A

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.