Director of Operations, Office of Policy & Strategy

The New York City Department of Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.

HPD is entrusted with fulfilling these objectives through the goals and strategies of “Housing Our Neighbors: A Blueprint for Housing and Homelessness,” Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.________________________________________

HPD’s Office of Policy and Strategy (OPS) leverages its expertise to guide and support HPD and its many offices in their efforts to deepen their impact, optimize their efficiency, and become more data-driven, climate-adaptive, and mission-focused. To do so, OPS collaborates with staff and senior leadership from across the agency, as well as with representatives from other Agencies. OPS carries out its work through delivery of rigorous data, policy, and financial/credit analysis; technical and statistical research; and techniques in program visioning and design to all of HPD’s areas of practice.

The Executive team ensures that these interdisciplinary professionals are well-resourced and supported, working seamlessly together to maximize the agency's impact. With a strong commitment to public service and expertise in budget, fiscal, and personnel management, the Executive team facilitates hiring, secures funding, and effectively tracks and communicates office priorities. The Director of Operations is responsible for providing administrative and management support to all areas.

Reporting to the Chief of Staff, the Director of Operations will:

- Lead the hiring and onboarding processes to build a dynamic, skilled, and diverse workforce that drives our agency’s mission;
- Work with teams throughout OPS to implement professional development plans and promote growth and collaboration;
- Act as the primary liaison for data privacy, records management, and compliance reporting, ensuring adherence to regulatory standards;
- Assist in developing internal policies and provide strategic advice to enhance operational efficiency;
- Monitor and evaluate office processes and workflows, identifying and communicating opportunities for improvement;
- Manage office budgets, assist with fundraising efforts, and oversee procurement processes; and
- Oversee the planning and execution of office events and initiatives.


Preferred Skills:

- Deep understanding of the agency’s mission and a strong commitment to public service.
- Proven ability to foster collaboration and drive results in a dynamic environment.
- Expertise in budgeting, fiscal management, and resource allocation.
- Strong verbal and written communication skills, including ability to present/convey complex concepts effectively;
- Excellent leadership skills with the ability to build team culture, provide feedback and build capacity among individual team members;
- Excellent people skills with the ability to build relationships, influence others to achieve outcomes and thrive in a team environment;
- Ability to adapt and work under pressure and restrictive deadlines, in an atmosphere of intense activity;
- Passion for public service; and
- An equity lens and deep commitment to radical inclusivity.

ADMINISTRATIVE PROJECT DIRECTO - 9556A

1. A baccalaureate degree from an accredited college and four years of experience in one or more of the following areas: community organization, social work, urban development projects, real estate, public administration, or a related field, of which two years must have been in a field directly related to neighborhood improvement such as housing, community organization, urban renewal or planning, or real estate. A Law Degree or graduate work in an appropriate field may be substituted for up to two years of the general experience required; or

2. Education and/or experience equivalent to "1", including part-time and/or volunteer experience.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.