Capital Access Program Manager

***THIS POSITION IS OPEN ONLY TO SMALL BUSINESS SERVICES (SBS) EMPLOYEES***

Agency Description

The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs.

Division Description

The Business Services Division is dedicated to helping NYC small businesses start, operate, and thrive in New York City, while also leading systemic change to improve the regulatory environment for businesses. The Division is guided by a lens of equity, diversity, and inclusion.

Job Description:

Access to capital is one of the top issues for small businesses starting and growing in New York City. SBS works with more than 40 local lenders and hundreds of businesses per year to help small business owners connect with the funds they need.

The Capital Access team is responsible for developing and implementing programs that create a more inclusive financing space. The team works with the private and public sectors to understand the needs of small businesses and lenders to develop products and programs that enhance access to capital. The Capital Access Program Manager will manage multiple funds and be responsible for overseeing a vendor team of Finance Account Managers within the NYC Business Solutions network. They will be tasked with supporting implementation of special projects to advance the mission of the team, including but not limited to advancing new program areas and developing new financial products. They will also be responsible for developing institutional partners, managing reporting and data analysis, and supporting the development of new and existing funds.

Roles and Responsibilities:
The Capital Access Program Manager will monitor program performance and ensure the success and sustainability of the agency’s existing and new Funds. Specific responsibilities include, but are not limited to:
- Manage day-to-day operations of the Capital Access team’s programs:
- Manage the performance of City-sponsored loan and grant programs for small businesses, including programs that are no longer accepting applications
- Oversee the performance of a team of Finance Account Managers within the NYC Business Solutions network to ensure they are able to connect small businesses with capital and meet the Agency’s goals
- Develop and implement tracking systems to monitor lending pipeline, loan originations, and repayments along with other contractual or budgetary program components
- Work closely with external funds’ teams and the SBS fiscal team to process and monitor program invoices and budgets
- Proactively identify program improvements or risks and escalate as necessary
- Expand the team’s network of lending resources through external relationship management and intentional training sessions with the team

- Performance Management: Service delivery and data management:
- Ensure Key Performance Indicators (KPIs) & program goals are met, and that data is correctly entered in SBS Customer Relationship Management (CRM) software and that vendor staff are fully trained on any relevant dashboards and the Standard Operating Procedure (SOP)
- Track and report KPIs on a regular basis for Executive-level staff through Dashboards,reports and presentations
- Respond to ad-hoc and same-day requests regarding fund(s) performance and impact
- Partnership Management:
- Propose new partnership ideas to Director of Capital Access
- Develop and maintain relationships with potential partners (e.g., CDFIs, banks, other non-traditional lenders) and implement vetting system for new financial service providers
- Train partners on products, application processes and data entry requirements in CRM system
- Liaise with other agencies’ contracting teams to support SBS small business clients that are applicants for the Funds; uncover and troubleshoot process inefficiencies
- Business Outreach, and Pipeline Management:
- Coordinate business outreach strategies for existing and new Funds
- In partnership with the Capital Access Director, develop and implement strategies to increase small business client pipeline for the Centers and Industrial Business Service Providers
- Identify opportunities for program promotion to businesses; coordinate and represent SBS at events
- Compile client success stories, ensuring examples represent the diversity of New York City
- Customer Assistance:
- Provide quality customer assistance to business owners and help connect them to capital and other SBS services
- Assist agency staff with customer questions regarding Financing Assistance
- Subject Matter Research & Content Improvement:
- Maintain a strong understanding of available loan products from private and public sources
- Conduct research and analysis on financing market trends and City procurement processes
- Help expand and deepen impact of the agency’s existing capital access programs by proposing areas for improvement and development
- Use quantitative and qualitative research to inform the creation of new policies and practices, including suggestions for tech, process, and product improvements
- Capital Access Team and Center Operations Tasks:
- Support vendor and staff training on current and new Funds and Financing Services
- Assist with administrative program tasks including, but not limited to, preparation of payment memos and invoices, program data entry, etc.
- Support Director in setting Financing Assistance goals
- Synthesize complex information into presentations and reports for various audiences
- Respond to time-sensitive requests from City Hall, SBS Executive Staff, elected officials, press, and the public
- Correctly utilize data collection methodologies (e.g., CRM system)
- Support marketing of all Capital Access programs and Financing Services
- Support customer survey design and implementation
- Conduct quality assurance tests to evaluate service delivery and data collection
- Support additional Capital Access team initiatives as needed
- Contribute to other projects, responsibilities, and tasks as assigned

How to Apply:

All Applicants: Go to cityjobs.nyc.gov and search for Job ID: # 729216

Note: ***THIS POSITION IS OPEN ONLY TO SMALL BUSINESS SERVICES (SBS) EMPLOYEES***

If you are unable to apply via Jobs NYC, you can email your cover letter and resume to [email protected] with the following in the subject line: Capital Access Program Manager

If you do not have access to email, mail your cover letter & resume to:
NYC Department of Small Business Services
Human Resources Unit
1 Liberty Plaza, 11th Floor
New York, New York 10006

Additional Information
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37. However, note that per this program, employees may be required to report to the workplace in person if operational needs warrant.

COMMUNITY COORDINATOR - 56058

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.