Workforce Development Division Director (0932)- Workforce Development Division (WDD)- Human Services Agency (161055)

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

• Application Opening – Monday, November 24, 2025
• Application Deadline – The final day to apply is December 9,2025
• Salary Range: $167,336.00 - $213,512.00  Yearly https://careers.sf.gov/classifications/?classCode=0932&setId=COMMN
• Recruitment ID: PBT-0932-161055; RTF0161054-01120110

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Under the direction of the Deputy Director of Economic Support and Self-Sufficiency (ESSS), the Workforce Development Division (WDD) Director provides strategic leadership and oversight of programs that promote economic stability and self-sufficiency for San Francisco residents. This role is responsible for designing, implementing, and evaluating programs that support employment, education, training, and economic mobility for individuals and families served by the agency, including CAAP, CalWORKs, CalFresh Employment & Training (E&T), and other workforce-aligned programs.

The Director collaborates with internal departments, community-based organizations, educational institutions, and employers to align workforce strategies with local labor market needs. This position ensures compliance with federal, state, and local regulations while advancing equity, innovation, and client-centered service delivery, while advancing innovative strategies that strengthen partnerships, improve service delivery, and achieve meaningful employment outcomes for the City’s diverse population.

The incumbent will need to: be adaptable and flexible, be a creative problem solver, exhibit exceptional customer service skills, business communication, project management, organizational skills, and can build rapport with internal and external stakeholders.

Essential Duties and Functions:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1.  Lead the development and execution of workforce development strategies that promote economic self-sufficiency for clients.

2.  Manage and direct program operations, performance metrics, and continuous improvement efforts across employment and training programs.

3.  Manage cross-sector partnerships with workforce boards, community colleges, employers, and nonprofit organizations to build partnerships and advance the Agency’s mission.

4.  Ensure integration of workforce services across benefit programs to provide aligned and holistic support.

5.  Supervise and mentor a multidisciplinary team, fostering a culture of accountability, collaboration, and innovation.

6.  Monitor and report on program outcomes, funding utilization, and compliance with applicable laws and regulations.

7.  Direct, mentor, and evaluate management and supervisory staff to ensure high levels of productivity, accountability, and achievement across the program.

8.  Monitor the efficiency and effectiveness of the program's organizational structure, staff assignments, service delivery, and administrative operations.

9.  Represent the Agency with state and federal officials, committees, and other stakeholders as required or as designated by the Director or Deputy Director.

10. Lead and participate in planning, developing, and implementing business services and program activities for the WDD program.

11. Participate in executive-level strategic planning, including annual budget development and staffing support for the WDD program.

1.  Education:  Possession of a baccalaureate degree from an accredited college or university;  

AND

2.  Experience: Six (6) years of verifiable professional experience in a governmental or non-profit agency engaged in the development and execution of Workforce Development (WDD), public benefit programs, or in administering programs that determine eligibility for public assistance. A minimum of three (3) years must include experience supervising professional staff in the field.

Substitution of Education: Applicants may substitute up to two (2) years of the required education with additional qualifying experience as described on a year to year basis. One year (2,000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/ 45 quarter units.

**Applicants must meet the Minimum Qualification requirement by the final filing date unless otherwise noted.**

Desirable Qualifications:

• Demonstrated success in leading multidisciplinary teams
• Extensive expertise in workforce services programs.

Verification of Experience and Education:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection procedure:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire Examination (Weight: 100%):

Candidates who meet the Minimum Qualifications will be invited to complete the Supplemental Questionnaire Examination. This exam is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to:  Technical knowledge of the principles and practices of workforce program design and implementation, performance management, organizational skills, and interpersonal skills. All responses to the Supplemental Questionnaire are subject to verification and should be consistent with the information provided in your application.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.

Candidate exam responses will be vetted as appropriate using AI use detection software. Evidence of use of AI, plagiarized answers, or falsified information in exam responses will be addressed in accordance with Civil Service Rules related to fraud and cheating.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patrice Brown at [email protected] . 

Your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.