Compliance Director - Administration Division - SF Municipal Transportation Agency (9183)

The San Francisco Municipal Transportation Agency (SFMTA), a department of the City and County of San Francisco, is responsible for the management of all ground transportation in the City. SFMTA keeps people connected through the San Francisco Municipal Railway (Muni), the nation’s seventh largest public transit system. The Agency’s additional responsibilities include managing parking and traffic, bicycling, walking and the regulation of taxis.

Compliance is at the core of the SFMTA’s mission and future. This is your opportunity to collaborate with stakeholders and teams throughout the agency in the areas of Civil Rights, Regulatory Affairs & Audits and Administrative Hearings—and contribute directly to improving SFMTA for the people of San Francisco.

Recruitment ID: PEX-9183-158671

APPOINTMENT TYPE: Permanent Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

⚠️IMPORTANT⚠️: Your application MUST include responses to the supplemental questionnaire found here: https://forms.office.com/r/8EXmaLuQ29

Applicants must complete the supplemental questionnaire and the online application by the filing deadline. A cover letter and resume must be attached to the online application. The application, resume, and cover letter will not be reviewed without a completed supplemental questionnaire and vice versa.

Application Opening: August 1, 2025

Application Deadline: 11:59pm Pacific Time on August 15, 2025

Salary: $220,558 - $281,398 annually

Division: Administration

Section/Unit: Compliance

Work Location: 1 South Van Ness Ave, 6th Floor, San Francisco, CA 94103, USA

Work Schedule: Monday - Friday, 8:00am-5:00pm

POSITION DESCRIPTION:

Under the general direction of the Administration Division leadership, the Compliance Director (CD) will assume full management responsibility for the following units: Regulatory Affairs & Audits; Administrative Hearings; and the Office of Civil Rights. This director-level role is responsible for shaping and executing agency-wide compliance policies, goals, and objectives.

The CD brings together all the agency sections working to implement Civil Rights and Equity programs, which includes Title VI/Equal Employment Opportunity (EEO), Investigations, Ombuds, Small Business, the Office of Racial Equity & Belonging (OREB), Accessible Services. The CD leads the team in these areas overseeing compliance with various regulatory requirements.

EXAMPLES AND IMPORTANT AND ESSENTIAL DUTIES:

• Manages the development and implementation of departmental goals, objectives, policies and priorities for Civil Rights, Equity, Regulatory programs and the ongoing improvement and development of these programs.
• Manages departmental compliance activities including equal employment opportunity compliance, small, disadvantaged business programs, contract compliance, Title VI, and language access compliance; recommends and administers policies and procedures.
• Manages internal grievances and external complaints regarding potential discrimination, harassment and retaliation; directs the conduct of complaint investigations, audits and administrative hearings; reviews reports of findings; approves major recommendations for resolutions.
• Prepares comprehensive strategic plans for Civil Rights, Equity, Regulatory program needs in support of SFMTA’s overall goals and objectives.
• Serves as SFMTA liaison officer for equity programs.
• Stays abreast of new regulations/laws related to Civil Rights, Equity, Regulatory matters; ensures that agency adheres to all federal, state and local regulations; evaluates their impact on agency operations.
• Advises management of pertinent and timely regulations/laws/developments; makes recommendations on the appropriate agency actions; provides regulatory guidance as needed.
• Conducts and manages a variety of organizational, operational and analytical studies and investigations; recommends modifications to existing programs, policies and procedures as appropriate.
• Manages labor issues and grievances; may prepare and handle grievance hearings and related matters; may direct negotiations with the Union on labor issues.
• Coordinates, compiles and prepares correspondence, reports and documents including recommendations to the SFMTA Board of Directors; reviews finished materials for completeness, accuracy and compliance with federal requirements, policies and procedures; ensures that reports and correspondence are submitted in a timely manner.
• Manages and participates in the development and administration of the division/section/unit budget; approves the forecast of funds needed for staffing, equipment, materials and supplies; approves expenditures and implements budgetary adjustments as appropriate and necessary.
• Complies with mandatory audits for the various units.
• Reviews completed performance audit/investigative reports for content and compliance with policies and procedures.
• Represents the Office of Civil Rights/Regulatory Affairs & Audits/Administrative Hearings at various meetings including but not limited to the following: SFMTA Board, Board of Supervisors, City departments, elected officials, outside agencies and community groups.
• Provides assistance to the SFMTA’s Director of Administration; prepares and presents reports and other necessary correspondence.
• Explains, justifies and defends programs, policies and activities in assigned areas of responsibility.
• Directs and ensures timely response to Sunshine, legislative, media and community requests; negotiates and resolves difficult, sensitive and/or controversial issues.
• Handles highly confidential information.
• Selects, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
• Performs other duties as assigned.

THE IDEAL CANDIDATE:

The ideal candidate is a results-oriented professional with proven experience in Civil Rights, Equity, and Regulatory programs. The candidate should have knowledge of the theories, principles, and practices of applicable federal, state, and local rules and regulations governing civil rights for a public agency.

The candidate needs to communicate clearly and concisely, both orally and in writing. The candidate needs to excel at building effective working relationships with leadership, peers, and staff across the agency, and City departments in a manner that advances both Agency and City priorities.

Candidates should demonstrate exceptional long-term planning and execution skills with the ability to prioritize competing needs under potential resource and delivery timeline constraints. The ideal Candidate needs to promote and advance the Agency’s mission, vision, values and goals.

A successful candidate will value staff development, foster team cohesion, and promote performance accountability. Emotional intelligence, collaboration skills, and the ability to work effectively with the SFMTA’s diverse staff and San Francisco’s diverse demographics are critical for success in this role. Additionally, the ideal candidate should have experience working with SF community-based organizations.

MINIMUM QUALIFICATIONS:

1. Possession of a bachelor's degree from an accredited college or university; AND
2. Ten (10) years of full-time professional verifiable experience in Civil Rights, Equity, Compliance management or a closely related field, which must have included eight (8) years of management-level experience.

Education Substitution:

Additional years of the required experience in professional-level contracts and/or procurement work may be substituted for the required education in Minimum Qualifications on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.

DESIRABLE QUALIFICATIONS:

• Experience implementing Civil Rights, Equity, Regulatory programs at a transit agency.
• Communicates clearly and concisely, both orally and in writing.
• Excels at building effective working relationships.
• Experience in long-term planning and the ability to prioritize competing needs under potential resource and delivery timeline constraints.
• Fosters team cohesion and promotes performance accountability.
• Experience in conducting investigations.
• Knowledge of the theories, principles, and practices of applicable federal, state, and local rules and regulations governing civil rights for a public agency, such as Titles VI, FTA, ADA, DBE and EEO Guidance, etc.
• Experience working with San Francisco community based organizations.
• Ability to work effectively with diverse staff and diverse demographics.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process. This recruitment may be utilized to fill similar positions in this classification at SFMTA.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

This recruitment may be utilized to fill similar positions in this classification at SFMTA.

How to Apply: Applications for City and County of San Francisco jobs are only accepted through an online process.

1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "9183" in to the "Search by class or keyword" field.
3. Click the link to open the Job Announcement.
4. Select the “Apply Now” button and follow instructions on the screen.
5. A cover letter and resume must be attached to the online application.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

For questions or inquiries, please contact: Lisamarie Chavis at [email protected].

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.