Director, Revenue Cycle Management

ABOUT US

Circle Medical is a venture-backed Y-Combinator healthcare startup on a mission to bring quality, delightful primary care to everyone on the planet. Built by top-tier physicians, engineers, and designers, our medical practice and underlying technology have pioneered how people find and receive care. More about us can be found on our website.

DESCRIPTION 

We are seeking a Director of Revenue Cycle Management to lead all aspects of the revenue cycle for a high-volume, telehealth-first healthcare practice. This role is responsible for ensuring accurate, compliant, and efficient billing processes across the full claim lifecycle inclusive of charge capture and coding to claim submission, payment posting, and denial management. You’ll report to the VP of Operations and partner cross-functionally with, Clinical, Product, Patient Support and Finance to drive KPI performance, automation, and accountability. The ideal candidate is analytical, process-oriented, and thrives in a fast-scaling environment where technology, data, and operational excellence intersect.

KEY RESPONSIBILITIES

Leadership & Strategy

• Lead the end-to-end revenue cycle function across coding, billing, and collections, ensuring operational efficiency and compliance with payer and regulatory standards.

• Manage and develop two direct reports, fostering a culture of accountability, transparency, and continuous improvement.

• Partner with the VP of Operations, and Senior Product Manager and Leadership Team to define short and long-term RCM strategies aligned to company objectives.

Operational Excellence

• Oversee daily RCM operations for a high-volume telehealth practice with extensive payer contracts and multi-state presence.

• Ensure accurate charge capture and coding practices that support compliant reimbursement and appropriate provider documentation.

• Own key workflows and process maps for claim submission, follow-up, denials, and appeals; identify and resolve friction points quickly.

• Collaborate with Product and Engineering teams to improve automation, EDI connectivity, and billing system integrations.

Analytics & Performance Management

• Enhance, track, and report on KPIs to identify areas for improvement and drive performance.

• Partner with Business Intelligence to develop automated dashboards and monthly reporting packages.

• Drive data-driven performance reviews with sub-teams to identify trends, root causes, and opportunities for process improvement.

Cross-Functional Collaboration

• Serve as the operational liaison between RCM, Clinical, Telehealth Operations and Patient Support to ensure documentation and billing alignment.

• Partner with Contracting and Credentialing to ensure accurate payer setup, EDI enrollment, and fee schedule updates.

• Collaborate with Finance on cash forecasting, revenue recognition, and variance analysis.

Compliance & Continuous Improvement

• Maintain compliance with payer and state telehealth billing requirements.

• Lead initiatives to improve claim accuracy, reduce denials, and accelerate cash collections.

• Proactively identify automation and system enhancement opportunities to improve efficiency and scalability.

WHAT YOU'LL BRING

• 5+ years of experience in roles with increasing responsibility, scaling high-growth, or technology-enabled services organizations with at least 3 years in a leadership role

• Bachelor’s or Master’s degree in Healthcare Administration, Business, Finance, or a related field

• Strong communication, and stakeholder management skills with the ability to translate strategy into a clear execution plan

• Deep understanding of healthcare operations, including revenue cycle management, payer contracting, provider onboarding, and patient engagement.

• Experienced data-driven operator with experience building KPIs, dashboards, and performance management frameworks.

• Exceptional leadership skills with the ability to inspire teams, build consensus, and influence across functions.

• Demonstrated ability to thrive in fast-paced, ambiguous, and rapidly evolving environments.

COMPENSATION

In alignment with our values, Circle Medical has transparent salaries based on output levels, and options to trade cash for stock.

This is a full-time, salaried position with an annual salary range of $140,000 to $170,000 plus, generous benefits.

Benefits

• Flexible vacation & sick leave (eligibility after 90-days)

• 10 paid holidays

• $500 annual education and development reimbursement

• Medical, Dental, Vision benefits, Life & additional supplemental coverage options

• 401K + Company Matching Program per eligibility

Circle Medical is an equal-opportunity employer and affirmatively seeks diversity in its workforce. Circle Medical recruits qualified applicants and advances in the employment of its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.