Senior Operations Associate, Coding (Multi-Specialty)

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We’re seeking a Senior Operations Associate, Coding (Multi-Specialty) to drive excellence and scalability within our Coding Operations organization. In this role, you’ll play a key part in optimizing workflows, ensuring coding accuracy and compliance, and supporting automation initiatives across a diverse set of clinical specialties. You’ll work closely with product, engineering, and client success teams to refine tools, improve data quality, and enable efficient, high-integrity coding operations.

This role requires a deep understanding of coding standards, strong analytical skills, and the ability to thrive in a fast-paced, technology-driven environment. You’ll take ownership of high-impact processes, identify opportunities for improvement, and help build the systems that power autonomous and assisted coding at scale.

This full-time position requires working 5 days a week in our Mountain View, CA office. Health-tech or healthcare industry experience/exposure preferred.

What You’ll Do

• Lead coding quality initiatives across multiple specialties to ensure accuracy, compliance, and optimal reimbursement.

• Conduct audits and root cause analysis on coding-related discrepancies and denials, implementing corrective actions and long-term process improvements.

• Use SQL and data analysis tools to validate coding outputs, identify trends, and generate actionable insights for stakeholders.

• Partner with cross-functional teams, including RCM, product, and client operations; to resolve complex issues and drive scalable outcomes.

• Contribute subject matter expertise to internal and external projects involving coding automation, auditing, and compliance initiatives.

• Serve as a liaison between the outsourced coding team and client sites, ensuring clear communication of queries, documentation needs, and action items.

• Participate in client-facing meetings to provide coding updates, resolve issues, and present analytical insights and recommendations.

What You Have

• CPC certification (required); additional credentials such as CCS, CIC, or COC are strongly preferred.

• 2+ years of hands-on coding experience in multi-specialty environments (e.g., E/M, surgical, procedural, and diagnostic coding) adhering to quality metrics.

• SQL and data analysis skills preferred; ability to query and interpret structured data to validate coding and reporting accuracy.

• Deep understanding of coding guidelines, medical terminology, documentation requirements, and payer rules.

• Prior experience in a tech-enabled healthcare, EHR/EHR-integrated coding, or AI-assisted coding environment is a plus.

• Excellent attention to detail, analytical skills, and commitment to maintaining data integrity.

• Strong communication and collaboration skills across technical and non-technical teams.

• A proactive, ownership-driven approach with the ability to thrive in a fast-moving, high-growth organization.

Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.