Office Assistant I, Primary Care at Smyrna
Job Details
ChristianaCare Primary Care at Smyrna is looking for a Medical Office Assistant I.
ChristianaCare Primary Care at Smyrna is located at 100 South Main Street in Smyrna, Delaware. Primary Care at Smyrna provides extensive medical services designed for families, catering to both children and adults. The dedicated team, consisting of physicians and nurse practitioners, offers a variety of services, including primary medical care, gynecology and women's health, immunizations, physical examinations, preventive medicine, and treatment for acute and chronic conditions. Additionally, the facility features an on-site pharmacy and the Swank Center for Memory Care, enhancing their comprehensive healthcare offerings.
The Medical Office Assistant I key responsibilities include scheduling appointments with consideration of insurance details, greeting patients professionally to collect demographic and financial information, and processing referral information while maintaining patient confidentiality.
Smyrna - Primary Care | ChristianaCare
Work Schedule:
- Monday, Thursday, and Friday from 8am to 5pm
- Tuesday and Wednesday from 8am to 7pm
Duties / Responsibilities:
The Medical Office Assistant I will collect payments according to insurance guidelines, verify coverage, coordinate referrals, and perform daily reconciliation of appointments and payments. The Medical Office Assistant I communication tasks include answering phone calls professionally, relaying messages accurately, and utilizing EMR to communicate with providers and staff. The Medical Office Assistant I ensures timely updates to patients on issues until resolved, facilitates necessary testing and appointments, and prepares medical records by scanning and indexing reports into patient charts. The Medical Office Assistant I is responsible for researching patient issues and providing timely responses, assisting with administrative tasks such as copying and faxing, and adhering to safety protocols while reporting any unsafe conditions. Additional duties may be assigned as required.
Compensation / Benefits:
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions.
Generous paid time off with annual roll-over and opportunities to cash out.
12 weeks paid parental leave.
Tuition assistance
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!
Education Requirements:
High School Graduate or GED required.
Experience in a medical office setting is preferred but not required.
Strengths and Qualities:
Attention to detail.
Adaptability
Excellent communication skills
Organization
Problem-solving
When we lead with love, excellence is inevitable.
#LI-HB1
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
Oct 31, 2025EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/
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At ChristianaCare, our mission is simple and profound: we take care of people. In the community, in our physician practices and at our hospitals, we serve our neighbors as respectful, expert, caring partners in their health. We serve together, gui...
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