Billing Operations Associate

About us:

Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.

Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.

Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures.

Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers.

About the Role:

We are seeking a Billing Associate to join the Finance team under the Controllership organization. You will be the first line of communication with our Members on all billing-related questions, support our internal teams with billing requests, and work to ensure timely and accurate invoicing & collections. Reporting to the Billing Manager, you will have an exciting opportunity to refine processes and make an impact for a high-growth and mission-driven company.

The ideal candidate will have previous high volume billing experience in a cloud-based billing system and be able to operate in a fast growth environment. This person is a self-starter who is organized, detail-oriented, collaborative and a problem solver.

What You’ll Do:

• Manage and resolve member billing inquiries via Service Cloud and answer any incoming calls

• Respond timely to internal billing requests from our Sales, Member Experience & Retention teams

• Review and update account and invoicing data in our billing system

• Investigate invoicing and payment discrepancies

• Record payments to member accounts and lead outstanding payment collection efforts

• Coordinate and prepare documents in conjunction with our vendor registration process

• Challenge the “status quo” by proposing process improvements to streamline billing operations

What You’ve Done and Enjoy Doing:

• Experience with high-volume billing operations with preferred experience in the technology / SaaS / membership space

• Strong interpersonal and communication skills (both written and verbal) with experience in customer service

• Enjoys learning and embracing new technology and systems

• An ability to work cross-functionally and collaborate with various teams in the organization

• Proven organizational skills, with a high attention to detail, critical thinking skills, and a strong personal commitment to meeting deadlines

• Experience with Salesforce and Chargebee is a plus

• Passion for the Company’s mission, positioning and brand -- to empower women in business and spark change from the top

Why You'll Want to Work Here:

• Competitive salary and equity

• Flexible vacation policy

• 20 weeks of paid gender neutral parental leave

• Full medical, dental, and vision packages, 401(k)

• Opportunity to work for a startup focused on driving real change for women in business

• Opportunity to create and attend inspiring experiences and events with leaders of the industry

• Access to our ongoing virtual Chief member exclusive content, including workshops, thought leadership, and iconic speakers

While we’re committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what’s lawful and unlawful but rather, an opportunity to disclose what’s required, and what we think is a fair and equitable compensation framework.

At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision.

The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership.

The base salary for this role is: $70,000

Chief participates in the E-Verify Program in certain locations, as required by law.

https://assets.chief.com/careers/e-verify.pdf

https://assets.chief.com/careers/right-to-work-poster.pdf