Onboarding Manager (Contract)

About us:

Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.

Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.

Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures.

Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers.

About the Role:

The Onboarding Manager is a contract role lasting 4-6 months from the date of hire.

At Chief, our Onboarding Managers are responsible for guiding our members at pivotal points in their journey including when they begin their membership. Our Onboarding Managers have a deep understanding of our service offerings and serve as the “Chief expert” in addressing member needs when they initially join and during other key moments such as their annual renewal or when acclimating to new services.

In close collaboration with our Member Success Managers, who support other aspects of the member journey, the Onboarding Manager will help Chief members maximize their experience by delivering high-quality, tailored training, guidance, and tactical support to set members up for success. This is a strategic role that sits under the Member Experience org and is responsible for testing, collecting, and actioning on member feedback to improve the member experience as well as internal processes. The Onboarding Manager is responsible for achieving quarterly KPIs.

What You’ll Do:

• Drive member engagement and time-to-value in the early days of membership as well as upon membership renewal through effective and thorough onboarding

• Host a high volume of tailored 1:1 onboarding sessions and training to help members achieve their goals with our web, mobile, and IRL products, guiding them through best practices to ensure their long-term success with the membership

• Leverage data, member feedback, and past experiences to help identify areas of opportunity across Chief services, onboarding processes, and educational resources needed to better engage and enable our customers

• Partner with the Member Success Managers to ensure that each Chief member feels supported and heard throughout the journey; create and align on standard operating procedures to make member data visible and accessible across teams

• Test, collect feedback on, and iterate on onboarding playbooks and continuously look for ways to improve the efficiency and effectiveness of our team’s processes

• Support strategy development in collaboration with leadership and in lockstep with the Membership and Member Success Managers

• Manage a high volume of calls, emails, and virtual meetings for a large, rolling pipeline

What You’ve Done and Enjoy Doing:

• Self-starter with a proven track record of exceeding goals such as revenue targets, internal KPIs (Key Performance Indicators) or SLAs (Service Level Agreements)

• Creative problem solver who is confident leading complex conversations

• Excellent written and verbal communication skills; ability to present, influence and forge relationships at all levels, including senior executives

• Adaptable change champion who thrives in fast-paced, ever-evolving work environments

• Strategic thinker who can balance representing/advocating for both Chief and the member

• Team player with a passion for the Company’s mission — to change the face of leadership

Why You'll Want to Work Here:

While we’re committed to remaining compliant and adhering to mandates, for us, pay transparency is more than a consideration of what’s lawful and unlawful but rather, an opportunity to disclose what’s required, and what we think is a fair and equitable compensation framework.

At Chief, we want to hire, develop, and retain the best talent, making Chief a top destination to accelerate your career. Our compensation framework is a key part of our vision, and we continually revisit and invest in our philosophy and framework to ensure we remain competitive and relevant, on a quest to achieve our vision.

The pay transparency mandates, as well as our own policies and practices, are a means of narrowing the gender pay gap and fostering an engaged and positive working environment that builds trust, on our mission to change the face of leadership.

The hourly rate for this role is: $65/hour

Chief participates in the E-Verify Program in certain locations, as required by law.

https://assets.chief.com/careers/e-verify.pdf

https://assets.chief.com/careers/right-to-work-poster.pdf