Transportation Ops Manager

Overview

The Transportation Operations Manager will lead the execution of safe, effective, and efficient outbound transportation at the new Chick-fil-A Supply Market Distribution Center (MDC) in Elsmere,KY. The Transportation Operations Manager will have the opportunity to guide nightly operations, refine and improve outbound transportation procedures, and lead supervisors and drivers.  Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.

This position requires a leader who can call upon a diverse range of skills and experiences to support transportation operations. The role is highly interdependent with the other divisions of the market distribution center and Chick-fil-A Supply Services, requiring the Transportation Operations Manager to foster relationships with a wide range of people to execute their responsibilities. This calls for a dynamic leader who has a heart for service and compassion coupled with a mind for effectively supporting the management of the business. Furthermore, this role will be uniquely challenged with their participation in the stand up of a brand-new MDC and the testing and refinement of a new facility implementation playbook to assist in the stand up of future facilities.

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com. 

Responsibilities

As the Transportation Operations Manager, you will lead a team of supervisors, drivers, and navigators to ensure the on-time, safe and affordable delivery of product to Restaurants. In addition to leading the training and development of supervisors, drivers, and navigators, you will instill a culture of safety, engagement and positivity that reflects Chick-fil-A Supply values and serves Restaurant Operators.

Your other duties will include:

• Creating an environment full of care, safety, and excellence, an environment where overnight delivery drivers do their best work
• Designing effective communication strategies to reach drivers daily
• Leading daily scheduling for outbound transportation operations
• Working with the safety leader to ensure compliance of outbound transportation with federal, state, and local government regulations (e.g., driver logs, DOT regulations, etc.)
• Supporting regulatory and internal audits of operations
• Evaluating operational results and communicating those results to senior Transportation and DC leadership
• Coordinating and communicating outbound transportation equipment needs to local vehicle maintenance teams
• Delivering industry-leading on-time delivery and customer satisfaction rates
• Balancing the needs of the Operator with the capabilities of the operation
• Supporting Chick-fil-A vision and strategy
• Utilizing and managing TMS, Telematics & proprietary Delivery Applications
• Completing other activities as deemed valuable by management

Minimum Qualifications

• 7+ years of experience in outbound distribution operations, transportation, food distribution, and/or private fleet responsibility
• Strong aptitude to think critically, solve problems, drive improvements, and motivate Team Members in a professional and respectful manner
• Demonstrated functional knowledge and expertise in distribution, including outbound transportation procedures and regulations, routing, transportation equipment, and performance metrics
• Working knowledge of innovations in outbound transportation and equipment
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to work a swing shift and be present to lead your team at night on the majority of working days
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Preferred Qualifications

• 10+ years of leadership experience in a distribution or manufacturing with outbound transportation, food distribution, and private fleet responsibility
• Experience with private fleet operations
• Experience in a start-up environment
• Demonstrated success in operations and people leadership

Minimum Years of Experience

Travel Requirements

Required Level of Education