Date Opened: Thursday, August 21, 2025 12:00 AM

Close Date: Thursday, September 04, 2025 12:00 AM

Department: Aviation Department

Function Administrative Support

Salary: $65,196.00 - $81,495.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The focus of this position is to assist with the administrative maintenance and development of specifications for the products and services acquired for the operating and maintenance of the Airport. The position will support procurement teams and department liaisons responsible for coordination and compliance to supply chain and contract related activities. Independent judgment and initiative are exercised within established guidelines to complete assignments. Work involves contact with the public, tenants, contractors and vendors. Work is performed independently and evaluated by observation, review of records, reports and discussion.

ESSENTIAL DUTIES & RESPONSIBILITIES

•    Work directly with Managers, Subject Matter Experts (SMEs), industry technical experts and other team members to design, develop and deliver clear and concise product and service specifications.
•    Participate within a departmental group/team framework with flexibility to capture and ensure contract document quality.
•    Prepare written technical specifications consistent with industry standards and internal customer requirements.
•    Assist with policy and template development, process and procedure development and roll-out of each through training and change management.
•    Review specifications and recognize technical concerns and develop solutions or make recommendations to mitigate found concerns.
•    Interface at all organizational levels to provide education and administrative support that contributes to process improvements, increased compliance, efficient operations and value-added partner relationships.
•    Coordinate specifications to meet project milestones, check quality and ensure deliverables meet internal quality standards.
•    Ensure solicitation and contract specifications comply with Federal, State and City regulations, statutes, best practices, policies and procedures.
•    Respond to internal requests for research, information and assistance on a timely basis.
•    Identify and resolve problems in a timely manner.
•    Research new products, technologies, and systems to stay abreast of current material and process innovations.
•    Perform special projects as assigned.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES 

Knowledge of:
•    Administrative and clerical procedures, methods, and computer equipment
•    Basic PC based software applications and business software
•    Records retention and disposal
•    Building codes and industry materials and service standards 
•    Architecture, construction, technology acquisition through competitive

bidding
•    Contract management

Skill in:
•    Business technical writing
•    Interpersonal skills necessary to develop and maintain effective and appropriate working relationships 
•    Negotiate, influence and persuade towards win-win solutions
•    Providing excellent customer service
•    Organization and time management
•    Collaboration and teamwork
•    Troubleshooting and problem-solving techniques
Ability to:
•    Meet schedules and deadlines of the work
•    Understand and carry out oral and written directions
•    Accurately organize and maintain paper documents and electronic files
•    Maintain the confidentiality of information and professional boundaries
•    Communicate clearly and concisely in written and verbal communication
•    Collaborate with others
•    Conduct research, prepare accurate records and reports.

Minimum Qualifications
•    High School diploma, GED or equivalent and 5 years related experience
•    2-year degree and 3 years related experience
•    Bachelor’s degree and 1-year related experience
•    Master’s Degree

Preferred Qualifications

•    Minimum of 2 years related experience
•    Experience liaising with legal teams
•    Experience working in a highly regulated industry
 

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.