Senior Director, Project Delivery

About Avalere Health

At Avalere Health, we are powered by a single, unifying mission to make EVERY PATIENT POSSIBLE. Our three capabilities – Advisory, Medical, and Marketing – move as one, seamlessly collaborating to ensure every patient is identified, supported, treated, and cared for, equally.  

Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere. 

Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.  

Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs. 

We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.  

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.

About the role

The Senior Director, Project Deliveryis a proven leader capable of direct client counsel and orchestrating the agency’s resources to deliver outstanding work that surpasses customer expectations. The Senior Director will have responsibility across one or more agency books of business and is expected to work closely with their agency counterparts (Account, Creative, Strategy, Technology, and Finance) to create space for great ideas, work, and results.  

The position has formal personnel management responsibilities within the Project Delivery team. This includes setting goals, monitoring performance, coaching in real-time and developing talent.  

• External Client 
• Works closely with clients to understand their business and objectives 

• Oversees the organization and prioritization of work across client workstreams 

• Oversees work that has been kicked off and is in motion at the agency for one or more books of business 
• Solicits client direction and input; manage client expectations 
• Delivers high quality work that exceeds client expectations 
• Financial management including pricing, budget management, reconciliation, and billing 
• Internal Team 
• Partners with Account, Creative, Finance, Strategy and Technology counterparts to actively manage an agency book of business 
• Identifies and secure agency resources to execute work 
• Delivers high quality work that exceeds client expectations 
• Drives business value through a prioritized backlog based on the overall strategy and business objectives 
• Maps out project dependencies to inform the necessary sequence of work 
• Acts as primary liaison between internal stakeholders and internal teams 
• Ensures stakeholders are aligned on all major decisions; provide clear instructions and deliverables for agency counterparts 
• Responsible for the financial performance of a book of business 
• Manages the triangle of scope, budget, and time, weighing priorities according to the needs and objectives of stakeholders 
• Lead a project delivery team to guide their day-to-day contributions and ongoing professional development 
• Help shape the structure and process of agency and project delivery team initiatives to support future growth 
• Participates in setting project delivery strategy 

• 10 or more years of experience managing client relationships and work product delivery in a professional services environment 
• Experience managing client projects generating a minimum of $10M of revenue in a professional services environment 
• Strategic, consultative presence with a problem-solving mentality 
• Demonstrated experience delivering technology-based solutions 
• Advanced project management skill set (processes and tools) including Agile 
• Strong financial acumen including ability to scope work, manage budgets and billing  
• Demonstrated ability to drive financial outcomes for the agency 
• Experience in pharmaceutical or healthcare marketing is preferred 
• Prior experience managing staff with an interest in coaching and growing talent 
• Effective communicator with internal and external clients 

What we can offer

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August. 

Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.  

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.