Date Opened: Friday, August 22, 2025 12:00 AM

Close Date: Thursday, September 04, 2025 12:00 AM

Department: Aviation Department

Function Operations Support

Salary: $33.56 - $41.95 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Supervise and participate in the work of Airport Operations Insider Threat Coordinators. Work includes organizing shift resources, assigning tasks, training, scheduling, conducting performance reviews, and relaying and following complex oral and written instructions. Act decisively and exercise independent judgment within established rules, regulations, and procedures. Requires excellent organizational and leadership skills and the ability to establish effective working relationships while representing Charlotte Douglas International Airport in a professional, positive manner.

ESSENTIAL DUTIES & RESPONSIBILITIES
1.    Supervise and participate in the work of Security Operations Insider Threat Coordinators. 
2.    Establish and maintain the training program for Security Operations Coordinators and Agents that includes, but is not limited to, coursework and programs for 49 CFR Part 1542, inspections, standard operating procedures, Airport Security Program, other rules and regulations that govern airport security, and familiarization. Duties include initial and recurrent training and administering written and practical assessments.
3.    Organize and maintain 49 CFR Part 1542 required training records for personnel performing security related duties.  
4.    Conduct new employee on-boarding training for Security Operations personnel. Prepare and update training materials. Monitor training progress and assist with new employee development.
5.    Create and maintain Security Operations the standard operating procedures and other various documents. 
6.    Assist Security Operations Management with 24/7/365 administrative duty officer responsibilities.
7.    Supplement the on-duty Security Operations Supervisors by covering vacant supervisor shifts. 
8.    Manage the Aviation Worker Inspection program. 
9.    Manage the compliance and regulatory audit programs. 
10.    Serve as the insider threat program coordinator and collaborate with TSA and other aviation stakeholders to establish an Insider Threat Working Group. 
11.    Develop and implement measures that improve threat detection, assessment, and response. 
12.    Gather metrics on Security Operations staff and contract security services. 
13.    Prepare regulatory and internal reports. 
14.    Manage the compliance and regulatory audit programs. 
15.    Establish and maintain effective working relationships.  Aid tenants, contractors, the traveling public and airport employees. 
16.    Ability to respond calmly and effectively during emergency and irregular operations incidents following NIMS/ICS structure.
17.    Act decisively and exercise independent judgment within established rules, regulations, and procedures, to ensure the safety of persons and security of property.  

SUPERVISORY RESPONSIBILITIES

1.    Evaluate and conduct performance reviews by established dates ensuring all personnel perform their job duties according to job function, standard operating procedures, policies, and regulations.
2.    Ensure employees have proper tools, safety gear and uniforms to perform their duties. Participate in hiring, disciplinary, and termination processes of personnel.  
3.    Participate in hiring, disciplinary, and termination processes of personnel.  
4.    Perform training, coaching, counseling, and provide feedback for personnel growth and development.
5.    Ensure administrative functions such as budgeting/budget management, payroll/timekeeping, personnel compliance and recordkeeping, and goal setting are completed in a timely manner.
6.    Mentor, motivate and lead assigned personnel in alignment with Department Vision, Mission, and Strategic Principles. Report to management and Human Resources, as needed or required.
 

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: 

Knowledge of:

•    Thorough knowledge of 49 CFR Part 1542, Airport Security Program, CLT Security Standards, Security Operations Standard Operating Procedures, TSA issued security directives, national amendments, and information circulars related to airport security, or the ability to obtain such knowledge within 30 days of hire.
•    Knowledge of aviation radio procedures/phraseology and ability to navigate on airport non-movement areas and movement areas or can obtain such knowledge within 30 days of hire. 
•    Knowledge of Microsoft applications (Word, Outlook, Excel, PowerPoint, Teams, SharePoint, One Drive, etc.), WorkDay, E-Builder, and other computer-based applications or the ability to obtain such knowledge within 30 days.

Skill in:

•    Skills to communicate clearly and effectively verbally in person, over telephone and two-way radio. 
•    Skills to communicate clearly and effectively in writing.
•    Skills to effectively organize data and prioritize resources during routine and special operations. 
•    Strong interpersonal skills and the ability to foster effective working relationships with numerous internal and external airport stakeholders.
•    Skills to participate in the work and effectively supervise employees who monitor security areas, complete reports, and issue violations.

Ability to:

•    Ability to work in an airport environment which includes the non-movement of the airfield.
•    Must demonstrate strong situational awareness and be able to work in a fast-paced airport operating environment.    
•    Ability to recognize potential threats and respond quickly and calmly under emergency situations.
•    Ability to act without direct supervision using independent judgment and discretion in emergency situations in accordance with departmental policies, procedures, rules, regulations, laws, and ordinances.
•    Ability to deal courteously and firmly with the traveling public, airport employees/workers, airport stakeholders and those seeking access to restricted areas.
•    Ability to work independently or as part of a team.
•    Ability to represent the airport in a professional, positive manner and provide exceptional customer service to the traveling public, tenants, co-workers, and others.
•    Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees and the public, representing CLT in a professional, positive manner.
•    Ability to communicate clearly and effectively with diverse populations.
•    Ability to effectively communicate in writing, complete paperwork, and generate reports.
•    Ability to be clearly understood over radio and phone communications.
•    Ability to respond calmly and effectively in emergency and stressful situations.  Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations and procedures. 
•    Ability to operate complex computerized systems to include closed circuit television cameras, access control, identification management, credentialing and badging, security alarm, event logging, report writing, and other systems in an airport operations environment.  This includes the ability to utilize standard desktop/laptop computers, mobile devices and common software functions. 
•    Proficiency with Outlook and Word at time of hire, and the ability to learn other software, as the need arises.
•    Ability to operate complex technology systems used to inspect/screen persons, property, and vehicles. 
•    Ability to evaluate and recognize changing threats and requirements and adjust limited resources as necessary while responding to situations in a calm and efficient manner.

ADDITIONAL KNOWLEDGE CRITICAL TO SUCCESS IN THIS ROLE:

-Comprehensive knowledge of 49 CFR Part 1542, Security Directives, Aviation departmental rules and regulations and standard operating procedures.

-Considerable knowledge and understanding of airport security requirements, airport operations, hazards, and safety precautions.

-Knowledge of other applicable federal regulations including 14 CFR Part 139 and NIMS/ICS.

-Skills to communicate effectively orally and in writing.

-Skills to efficiently manage multiple priorities and tasks.

-Skills to effectively lead and motivate a diverse staff.

-Skills to develop creative new programs and activities.

-Effective organizational skills.

-Ability to prepare and effectively maintain budgets and budgetary controls. --Ability to actively pursue and develop new ideas, methods and procedures to meet changing situations.

-Ability to make comprehensive recommendations to resolve operational problems.

-Ability to establish and maintain effective working relationships with airline management, federal partners, co-workers and the public, and represent the airport in a positive and professional manner.

-Ability to respond calmly and effectively in emergencies and effectively manage sensitive and tense situations.

-Ability to demonstrate initiative, creativity and innovative thinking in a rapidly changing work environment.

MINIMUM QUALIFICATIONS:
High School diploma or equivalent and 5 year(s) of relevant experience; or 2 Year College Degree and 3 year(s) of relevant experience; or Bachelor's degree and 1-year of relevant experience.

PREFERRED QUALIFICATIONS:

-Major course work in aviation, business, public administration, criminal justice, or a related field is preferable.

WORKING CONDITIONS AND PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADA AND OTHER REQUIREMENTS:

Physical Requirements:

•    This position requires a high level of physical ability including visual acuity, hearing, flexibility, strength and the agility to carry out security duties.  
•    Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time.
•    Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks.
•    Must be able to perform inspections on foot and in a vehicle.
•    This position involves the following work: 50% walking and/or standing, 20% driving, 10% of job is sitting, 2% bending, 1% reaching and 2% kneeling or squatting.
•    Must be able to walk up to three mile and drive up to 25 miles.  Lift up to 25 lbs. for short distances (i.e. - 2 feet), push 35 lbs. 20 feet, and carry 5 lbs. for 100 yards.
•    Must be able to lift to 75 lbs. for short distances and carry up to 30lbs. unassisted over longer distances.

Sensory Requirements:

•    Concentrated and attentive use of one or more senses (visual, color distinction, peripheral vision, smell, distance vision, depth perception, touch, near vision, audio, and other sensory modalities) for proof reading, data entry, tabulating data.
•    Ability to operate in an environment with frequent interruptions.
•    Comprehend written information in work related documents.
•    Ability to hear, understand and distinguish speech.

General Information:

•    Must be able to supervise and participate in the work of Security Operations Agents, Security Operations Coordinators, and Credentialing personnel which may include working outside in the elements or inside of the secured areas within the terminal.
•    May be exposed to chemicals, fumes, solvents, machinery, moving objects/vehicles, dust, slippery/uneven surfaces, and excessive noise.
•    Must be able to operate various features of the terminal facility, including elevators, escalators, lighting, automatic doors, CCTV, access control, identity verification equipment, and security gates.
•    Work involves extensive public contact.
•    Works both inside and outside with exposure to inclement weather.
•    Must be able to work assigned shifts, including holidays, unscheduled overtime, and report back to work during emergencies.  
•    Shifts are assigned based on an approved bid process and seniority.  No shift can be guaranteed. 
•    Schedule subject to change and overtime.
•    This is an essential position and is subject to mandatory holdover and call-back during emergencies and irregular operations. 
•    Valid driver’s license required and the ability to qualify for and maintain a City driving permit.
•    Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude them from employment.
 

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.