Senior Program Administrator – Heart, Vascular and Thoracic Institute

The Senior Program Administrator is responsible for researching, developing, administering, and evaluating divisional programs and projects that address identified needs and advance enterprise-wide initiatives. This role collaborates closely with senior medical and administrative leadership to develop operational strategies, optimize patient access workflows, and manage associated budgets. You will work extensively with data and analytics, collaborating with HVTI data analysts to evaluate dashboard effectiveness, align data with leadership priorities, and transform information into actionable insights that drive performance improvement. 

Additionally, this role facilitates cross-functional collaboration to resolve operational and documentation challenges by identifying issues, coordinating appropriate stakeholders, and driving effective workflow solutions that enhance overall efficiency and patient experience. 

The ideal candidate will possess strong Epic expertise with a deep understanding of backend workflows related to patient access, scheduling, and template management. A key focus of this position is redesigning the “front door” into Cardiovascular Medicine—developing decision trees, building and refining Epic templates, and ensuring efficient, patient-centered scheduling from the initial call center interaction through appointment completion. 

A caregiver in this position works Monday through Friday, 8:00 a.m. to 5:00 p.m. schedule. The role is on-site during initial onboarding and training, with the opportunity to transition to a hybrid work model once training and performance expectations are successfully met. 

A caregiver who excels in this role will:  

• Act as the primary liaison for highly complex initiatives and with organizational impact for the Division. 

• Develop the strategy for project execution. 

• Set and drive goals and timelines as they relate to initiatives. 

• Create an effective plan to meet objectives. 

• Provide clarity around objectives, including metrics, baselines, and targets. 

• Communicate plans and status to stakeholders, including team, sponsors and executive leadership. 

• Ensure approved projects are within scope and on time. 

• Drive accountability around commitments across project teams. 

• Responsible for budget requirements, including scheduling expenditures, analyzing variances and initiating corrective actions when necessary. 

• Ensure results can be incorporated into daily business practices. 

• Create systems and processes to measure results over time. 

• Research, perform analysis, compile data, and advise Division leadership relative to long- or short-term strategies. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s Degree in Business, Healthcare or a related field 

• Ten years of relevant experience, with at least three years managing large projects 

• Leadership experience over complex projects or a team of professionals 

• Experience planning and implementing systems and procedures 

• Minimum of 3 years of experience in physician practice (not necessarily cardiology), preferably one large enough to support 25 or more physicians. 

• Proficiency in Epic, with experience supporting scheduling, access workflows, and template management. 

• Demonstrated ability to use and interpret actionable data to inform decision-making. 

• Strong collaboration, communication, and problem-solving skills. 

Preferred qualifications for the ideal future caregiver include: 

• Master’s Degree 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/