Senior Director Institute II - Pulmonary Critical Care

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.  

The Senior Director, Institute, will lead and facilitate a multidisciplinary team focused on driving performance and improvement in several key areas: provider management, patient volume, access, and productivity; financial performance at the patient encounter level; service line strategy and growth; and quality improvement, including patient experience. This leadership role is critical in aligning operational, clinical, and strategic objectives to support the overall success of the institute. This role will support NE Ohio for Pulmonary critical care and provide guidance to the Florida Market for Pulmonary Critical Care. **Please note this position may have some traveling requirements** 

A caregiver in this position works days, 8:00am—5:00pm. No weekends or holidays. 

A caregiver who excels in this role will:  

• Lead clinical areas with high complexity as determined by the Enterprise Chief of Staff Office complexity guidelines and factors. 

• Lead and facilitate a team focused on the following key areas: provider management, volume, access, and productivity, service line financial performance at the patient encounter level, service line strategy and growth, quality improvement and patient experience. 

• Ensure team routinely partners with ambulatory operations for inbound and outbound patient scheduling (outpatient institutes).  

• Partner with Ambulatory Operations and Access Team to ensure scheduling algorithms and standard work are optimized routinely (outpatient institutes).  

• Work closely with local teams to ensure they are structured to meet patients served and growth targets.  

• Implement practice support models and ensure coordination between local provider support teams. 

• Act as the subject matter expert across the organization for service line financial performance and improvement opportunities (patient level encounter reporting): revenue per encounter, cost per encounter, contribution margin, length of stay (LOS) observed to expected.   

• Initiate and monitor improvement initiatives for service line financial performance and influences all key stakeholders across the organization to execute on opportunities.   

• Evaluate profitability of services at each location to inform appropriate site of service.  

• Consult market and shared services on opportunities for revenue enhancement and cost reduction opportunities. 

• In partnership with the Executive Director develop a long-term service line strategy.  

• Work with market teams to assess service line demand and competition within a given market. 

• Closely partners with all Quality, Patient Safety and Experience (QPSE) teams to execute objectives and key results.  

• Ensure adoption of Institute based quality systems and metrics to drive quality improvement work within a market.  

• Other duties as assigned. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor's degree in Business, Health Care Administration or related field 

• 7 years of progressively responsible experience including supervisory experience 

• Previous supervisory or management experience, including oversight of clinical or administrative staff within a healthcare setting 

• Excellent analytical skills and business acumen 

• Strong verbal and written communication 

• Critical thinking skills, decisive judgement, and can work with minimal supervision 

Preferred qualifications for the ideal future caregiver include:  

• Master's degree (may substitute two years of the experience requirement) 

• Experience managing provider practices, including oversight of daily operations, scheduling, staffing, and coordination of clinical and administrative workflows 

• Experience collaborating with physicians and healthcare professionals across multiple disciplines to support coordinated patient care and departmental goals 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/