Physician Relations Manager

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Physician Relations Manager

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Referring Physician Center-Clinical and Operational Improvement

                      

Job Code

T97577

                     

Shift

Days

                       

Schedule

9:00am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

The Physician Relations Manager supports the Regional Director of Business Development in executing strategic plans aligned with Cleveland Clinic’s goals. This role focuses on building relationships with community physicians and leaders to enhance satisfaction and increase referrals, driving growth in priority service lines. Responsibilities include analyzing referral data, identifying growth opportunities, presenting strategies to support quantitative and qualitative business development goals, supporting physician alignment efforts and collaborating with the Physician Relations Specialist. Frequent travel within a five-county area is required. This role supports Cleveland Clinic’s mission by strengthening relationships with independent physicians to improve access, increase volume, and enhance regional care. It aligns with our vision of being the partner of choice in every community. This position offers the opportunity to shape a new outreach structure, contribute to strategic growth, and make a lasting impact within a dynamic, growth-focused department.

This position offers ongoing professional development through best practice sharing meetings, access to national industry publications and webinars and opportunities to learn from leaders across Cleveland Clinic.

This is a remote position, with caregivers working days from 9:00 a.m. – 5:00 p.m. Candidates must reside in the Northeast Ohio (NEO) area, as the role requires frequent travel throughout the region to visit various physician practices and spend most time in the field.

A caregiver who excels in this role will:

• Implement and monitor specific department goals, standards and objectives in support of the Regional Business Development Initiatives.

• Ensure growth targets, directly tied to the community physician outreach and strategic initiatives of Cleveland Clinic Florida.

• Travel via car across Cleveland market daily and visit independent providers and practice groups in the area.

• Serve as the business development and physician relations subject matter expert for the department and service lines.

• Coordinate and analyze market research data, internal physician data and all other data as it relates to each assigned project.

• Manage priorities as outlined in the business development plan, as well as projects with competing deadlines.

• Ensure the ongoing growth and enhancement of programs designed to engage and align community physicians with the Cleveland Clinic Florida.

• Provide support for community-based practices by acting as a liaison with all levels of organization and community.

• Identify areas of increased and/or decreased referral volume and help analyze the problem and offer solutions.

• Manage the Physician Relation Team day-to-day operations.

• Help the management team in the execution of Continuing Medical Education (CME) events in accordance with the business plan for the assigned CC service line Programmatic Expertise.

• Develop physician relation team skills to apply data and market intelligence to craft audience specific messages to enhance referral opportunities.

• Complete ride-a longs with each liaison to observe, coach and create development action plans for improved performance.

• Monitor, report and manage the physician liaison’s individual activity, goal achievement, visit effectiveness and overall performance.

• Prepare reports and presentations in support of liaison performance (activity), volume results, referral results, physician, service line and new growth opportunities.

• Report interactions and outcomes on a regular basis to the Regional Director Business Development.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's Degree in Marketing or related field

• In-depth knowledge of marketing research techniques; problem solving, sampling procedures, data collection, analysis, interpretation and presentation.

• Understanding of business management; statistics, program evaluation, implementation and analysis

• Five years of relationship management experience, including healthcare related sales and marketing experience

• Two years of people management and development experience

• Experience in physician relations or pharmaceutical sales

• Experience managing/creating a program

• Ability to navigate the organization – service oriented, service recovery

Preferred qualifications for the ideal future caregiver include:  

• Master's Degree

• Experience in physician outreach or healthcare growth

• CRM skills

• Prior leadership experience with ability to coach, organize, and operate independently

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Requires frequent sitting, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer.

• Requires the ability to walk to various locations.

• Able to function in a stressful environment

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities