Business Operations Supervisor

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Carrier Commercial Service has an opening for a Business Operations Supervisor. This position oversees and ensures accountability of a team of specialists who support sales and operations for a broad geography. The role is also responsible for managing facility operations and financial tasks and ensuring consistent processes and execution of standard work.

Key Responsibilities

• Facility Management
• Facility Management
• Submitting credit and invoice cancelation requests
• Creating and submitting performa requests
• Reconciling Taxable VISA
• Completing cost transfers
• Building a continuity within specialized teams
• Backing up other Business Operations Supervisors
• Leading weekly finance reviews with finance managers, preparing the files, updating and action updates.
• Coaching and developing specialized functions and coordinators
• Providing oversight for project coordinators, jobs, and support outcomes
• Acting as the subject matter expert for all specialists and coordinator tasks, and responsible for holding support team accountable
• Understanding the P&L & implications of support tasks on financial & operations metrics
• Assisting with any internal and external audit requests
• Acting as the primary leader for the daily management board and discussing metrics, progress, changes, etc.
• For connected services, provide execution support and plans to coordinators to schedule, and tie to startups
• Understand and meet the key performance indicators measures set by the organization

Required Qualifications

• 4+ years of experience managing an operations team
• 5+ years of experience in a field service business
• High School diploma or GED
• Must have a valid Driver’s License

Preferred Qualifications

• Bachelor’s degree
• People and accountability leader
• Strong financial acumen
• Common understanding of business audit requirements
• Critical thinker and problem solver
• Ability to coach and develop people
• Knowledge of Salesforce
• Knowledge of S4 / SAP
• EHS awareness
• Excellent customer relations skills
• Detailed knowledge of Microsoft Office, especially Excel
• A self-starter with a sense of time management

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Pay Range:

Benefits available https://www.corporate.carrier.com/careers/work-with-us/ 

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. 

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