Business Director, Special Projects for Retail Bank C&O Strategy & Insights

Business Director, Special Projects for Retail Bank C&O Strategy & Insights

Capital One’s Retail Bank is the 4th largest in the nation. Our Checking, Savings, and CD products are our core offering, but our customer success is heavily driven by our Channels & Operations (C&O) ecosystem — our Call Centers, Cafés, Branches, and Servicing teams. These channels build and maintain enduring customer relationships.

Analytical decision making powers our strategy at Capital One.  Our Channels & Operations (C&O) Strategy and Insights team consists of ~75 analysts who do everything from selecting our locations, to setting our staffing budgets, to planning our servicing technology roadmaps, and analyzing customer sentiment to improve customer experience.

Your Role:

We are seeking top tier strategy talent who is nimble and forward thinking to lead Special Projects in our Retail Bank Channels & Operations (C&O) Strategy & Insights team.

• Lead Strategic Projects: Take ownership of and drive high priority strategic bodies of work in the Retail Bank (e.g. collaborating with Corporate Strategy on questions related to the Discover Integration, Physical Footprint, and Scaling Servicing to meet our ambitious growth objectives)

• Analytical Execution: Directly leverage quantitative skills to define hypotheses, structure complex analytical workstreams, and manage dotted-line teams of analysts/data scientists to deliver data-backed recommendations

• Executive Influence: Act as the key thought partner to the Director+ leadership team in Channels & Operations and to the Vice President for Retail Bank Channels & Operations (C&O) Strategy and Insights.  Deliver clear, data-backed recommendations.

• Team & Culture: Provide cross-team management oversight and support for our team of 75, including championing team recruiting and leading team culture building work

This role will begin as an Individual Contributor with a future path towards scaled team leadership over time.

General Responsibilities:  

• Strategic leadership:  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands 

• Leadership:  May manage and develop multiple analysts.  Coaching and mentoring associates with a goal of developing and retaining talent at Capital One 

• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing; credit risk management 

• Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business 

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results 

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills 

• Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus 

Basic Qualifications:  

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 7 years of experience in analysis 

Preferred Qualifications:  

• Master’s Degree 

• 2+ years of experience in financial services 

• 1+ year of experience in consulting 

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position

 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $226,000 - $257,900 for Business Director

 

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).