Senior Director, Corporate Strategy & BizOps

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

The Senior Director, Corporate Strategy & BizOps, is a senior leader within Freshworks' global Strategy organization and a core member of the Global Leadership Team (GLT). Reporting directly to the VP of Strategy, this leader shapes and drives Freshworks' most critical, company-defining priorities while partnering closely with the CEO, CFO, and Executive Leadership Team. 

You'll join an established but rapidly growing Strategy team that is well-resourced and positioned as a central talent hub for the company. You'll work with and lead teams of ex-strategy consultants, partnering closely with leaders who bring top-tier consulting experience. This role combines board-level strategic thinking with hands-on operational delivery, all within a modern SaaS environment that offers limited travel and the full spectrum of tech-company perks. 

You will oversee a high-impact strategy team, collaborate deeply with counterparts in India, and operate with visibility and influence across the organization. 

Key Responsibilities

• Lead Freshworks' most important strategic initiatives, tackling enterprise-level problems that shape long-term direction. 
• Serve as a senior thought partner to the VP of Strategy and Executive Leadership Team, influencing decisions at the CEO/CFO level. 
• Lead, scale, and develop a high-performing team of strategy talent, including ex-consultants, fostering a culture of analytical rigor and operational excellence. 
• Partner across geographies—including India Strategy teams and global functional leaders—to ensure alignment, clarity, and impact. 
• Develop board-level, investor-facing, and executive strategy materials that articulate Freshworks' narrative. 
• Drive market, competitive, and financial analysis, including scenario modeling, investment evaluations, and business case development. 
• Translate strategy into execution by scoping initiatives, defining milestones, and ensuring outcomes are delivered. 

Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday - Thursday) from our San Mateo, CA headquarters. 

• 10-15 years of professional experience in strategy, management consulting, corporate strategy, or operating leadership roles
• Proven ability to engage, influence, and advise senior executives
• Deep analytical skills with the ability to translate data into insights and action
• Strong financial modeling and strategic business case development experience 
• Demonstrated success managing and developing high-performing strategy or consulting teams
• Ability to operate effectively in fast-paced, ambiguous environments and shift between strategic design and hands-on execution
• Exceptional communication, problem-solving, and stakeholder leadership
• Background in SaaS or technology business strongly preferred 
• Bachelor's degree required; MBA strongly preferred 

The annual base salary range for this position is $260,000 - $370,000. This role is also eligible for a target bonus. 

Compensation is based on a variety of factors, including but not limited to location, experience, job-related skills, and level.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.