Mentor Coordinator

Austin, Texas, United States

Ventures Team reporting to Community Engagement Manager

Onsite with hybrid flexibility 

Capital Factory Mentors make a huge impact on a daily basis, and are the source of life-long friendships and business partnerships. Our Mentors pay-it-forward to help entrepreneurs get their chance to make a dent in the universe. The Mentor Team makes meaningful connections every day to help the startup ecosystem grow and thrive.

The Mentor Coordinator is the steward of our network of over 200 successful serial entrepreneurs, angel investors, technology executives and subject matter experts across the state. In this role you are responsible for the seamless execution of weekly Office Hours meetings between entrepreneurs, Mentors and guest VIPs and making meaningful connections. You ensure Mentors are always treated like VIPs, you are a documentation guru, and you enjoy identifying new and exciting ways to engage our Mentor community.

What you will do…

• You onboard new Mentors, help get them plugged into Station Austin.
• You are the central switchboard, coordinating hundreds of Office Hours meetings each week between entrepreneurs, Mentors and guest VIPs.

• You make sure that each Mentor has a VIP Tour when they arrive.

• You get to know each Mentor so that you can recommend relevant events for them to attend and companies for them to meet with.
• You help make sure events hosted by Capital Factory and Station have high Mentor participation.
• You host regular programming including Epic Office Hours, roundtables, orientations,  mentor summits, and any other community engagement efforts as needed.
• You will manage and ensure up to date KPIs on a monthly basis. 

You'll know you're successful if....

• The Capital Factory Mentor network is thriving, and Mentors give unsolicited feedback about how great it is to work with you.
• You meet and exceed KPI benchmarks, like each Mentor having at least 3 meetings per month.
• Onboarding of new mentors happens quickly.
• Our CRM, spreadsheets and email lists are well maintained.
• Office Hours runs like a well-oiled machine with no no-shows.
• You build relationships with our Mentors and have a broad knowledge of their expertise and interests to plug them into Capital Factory.
• You build relationships with founders and have a broad knowledge of their needs to plug them into the Mentor network.
• You explore and implement new and creative ways to market Office Hours, engage Mentors and educate founders on best practices regarding the Mentor program.
• Capital Factory and Tech Port events are well attended by Mentors. 
• Everyone loves interacting with you. 

About you…

• You are a connector - you know how to engineer serendipity through priceless introductions 
• You have a passion for entrepreneurship and helping founders succeed 
• You are outgoing and can talk to just about anyone.
• You are a documentor. You make lists and spreadsheets.
• You are a problem solver. You look for ways to make things work better and how to turn chaos into systems.
• You are organized and plan ahead, but you don’t get stressed out when things change at the last minute… because they will. You roll with it.
• You check your email in the evenings and are available to work during evening events and over the weekends when there is a tight deadline. You do what it takes to get the job done.

• You have a reliable laptop computer & smartphone that you are comfortable using for work.

• You plan to stay in Texas for at least two years.

About our team...

• We have a passion for startups and technology. 
• We are transparent and we over-communicate.
• We have excellent written and verbal communication skills.
• We communicate when we are not able to meet a deadline and suggest a solution.
• We are professional and presentable and greet everyone cheerfully. We’re ready to deal with an immature student, a pushy salesperson, top VC’s, a fortune 500 CEO, and even the President of the United States.
• We are excited to work in downtown Austin and have reliable transportation.
• We have a quiet place where we can work remotely with fast internet. 
• We are security aware. We have a passcode on our computers and phones and use a password manager.
• We are able to efficiently use the Google suite of productivity tools (Gmail, Drive, Docs, Sheets, Slides).
• We are available to work during SXSW (Spring Break), DREAMCON (one week long staff summits twice a year), and Austin Startup Week.
• We get to Inbox Zero every day.

• 4 weeks paid time off (one week is between Christmas and New Year’s) 
• Personal health, vision and dental insurance paid 100% by Capital Factory
• Additional benefits such as 401k program (50% company matching), life insurance, short & long term disability and and employee assistance program
• Parental leave including 10 weeks paid leave for birthing parents and 4 weeks paid leave for non-birthing parents
• $1,000 personal innovation budget on your first year anniversary and then an additional $500 each anniversary thereafter
• Coworking membership at Capital Factory with garage parking space, metro pass, or rideshare credits and access to the onsite gym
• A priceless network

About Capital Factory

Capital Factory is the center of gravity for entrepreneurs in Texas, the number one startup state in the U.S. Hundreds of thousands of entrepreneurs, programmers, and designers gather day and night, in-person and online for meetups, classes, and coworking. With boots on the ground in Austin, Dallas, Houston and San Antonio, we meet the best entrepreneurs in Texas and introduce them to their first investors, employees, mentors, and customers. According to Pitchbook, Capital Factory has been the most active investor in Texas since 2010