Remote Installation Excellence Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Installation Excellence Administrative Assistant. In this role, you will play a crucial part in ensuring smooth administrative processes related to HVAC installations. You will be integral to a dynamic and fast-growing team focused on reducing energy consumption for businesses. Your efforts will directly impact client satisfaction and operational efficiency. With a commitment to sustainability, you'll help facilitate the implementation of innovative energy solutions while supporting internal teams. Join us to make a significant contribution to energy management and be part of a mission-driven organization.

• Owns the HVAC installation work order dispatching and survey completion administrative tasks
• Works within the Work Order Management system to ensure work orders are sent to all technicians and scheduled dates are updated
• Reviews HVAC pre- and post-installation surveys to ensure all required scope completion from technicians
• Oversee the scheduling and coordination of crane services for equipment deliveries and installations
• Act as Liaison between the organization and crane companies, technicians, and permitting offices
• Secure all required permits for HVAC installations, ensuring compliance with local, state, and federal regulations
• Provide dedication to improve customer service and business productivity
• Provide excellent and timely customer service through phone, email, and chat
• Ensure utmost customer satisfaction throughout the work order systems

• Proven experience in HVAC project administration or a related field (3+ years)
• Strong interpersonal, analytical, verbal and written communication skills
• Experience in administrative management of medium scale commercial projects
• Familiarity with project management software (e.g., MS Project, Procore)
• Ability to coordinate multiple daily tasks concurrently
• Demonstrated experience in customer phone service
• Able to work as a team player and independently
• Creative problem solver with ability to multi-task
• Passion for energy savings
• Maintaining positive relationships with customers
• Enjoys continuous learning, both technically and professionally
• Excellent verbal and written skills
• Ability to work across organizational teams

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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