Email Services Specialist
The Opportunity:
The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.
CACI is looking for an experienced, innovative, and motivated Email Services Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Information Services (CIS) contract.
Responsibilities:
Serve as a key member of global, 24/7 operations coverage, supporting infrastructure, devices, products, and solutions.
Analyze requirements, concepts of operations, and system architectures to deploy and maintain engineered and tested email components.
Collaborate with Engineering teams and Government stakeholders to refine requirements and ensure availability, resiliency, and operability objectives.
Provide Tier 2 incident analysis and resolution, troubleshooting, break/fix activities, and hands-on support for email services.
Monitor and manage email system usage, ensuring classification markings, security, and audit capabilities meet IC and DoDIIS requirements.
Maintain availability, resiliency, and reliability of email components in accordance with message delivery SLAs.
Oversee inbound and outbound connections, relays, proxies, and infrastructure for multi-site email delivery.
Enforce audit, archiving, and retention policies, ensuring compliance with IC, DoDIIS, DoD, and federal regulations.
Coordinate with other Operations teams on data and storage performance optimization for email services.
Generate documentation, reports, and data as outlined in contract requirements (CDRL A015).
Conduct patch management for workstations and servers across all networks and security domains.
Use Lab facilities to investigate incidents, resolve problems, and validate designs and technologies before deployment.
Qualifications:
Required:
Must hold a current Top Secret clearance and be SCI eligible
A BS/BA in Science, Technology, or Engineering and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience, AS/AA and 14+ years of experience
Minimum of 6 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions.
Microsoft Certified Windows Server Hybrid Administrator Associate
Current DoD 8140 – IAT II Certification (e.g. CompTIA Security+)
Willingness to learn new skills and new technologies.
Desired:
Familiarity with IC ITE services and classified environments
Experience with ServiceNow or other ITSM systems
ITIL 4 Foundation Certification
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$103,800 - $218,100Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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