Service Manager - Pool Care

At Cabana, we’re building the first national brand in pool care, a $10B+ industry that hasn’t changed in decades. We’re a high-growth, venture-backed startup (growing from 0 to 70+ employees in just 16 months) backed by some of the most respected venture firms in the U.S. Our team includes seasoned operators who’ve built and scaled national home services brands before, and we’re doing it again, smarter and faster.

We’re looking for an exceptional Service Manager to help run our pool cleaning operations in San Diego. If you love building teams, solving problems, delighting customers, and creating systems that scale, this role was made for you.

What we're looking for:

Lead and Develop Your Team

• Manage, coach, and inspire a team of pool service technicians, ensuring routes are covered and quality stays consistently high.
• Conduct regular 1:1s, team huddles, and performance reviews.
• Partner closely with your Lead Technician as your right-hand in the field: delegating, training, and supporting them to grow into leadership.
• Recruit, hire, and onboard new technicians as Cabana grows.

Deliver Outstanding Customer Experience

• Own customer satisfaction for your region, resolving issues quickly and proactively communicating with customers.
• Handle escalations gracefully, ensuring problems turn into opportunities for loyalty.
• Review daily service results, inspect quality, and follow up on customer feedback.

Drive Operational Excellence

• Oversee route planning and daily service execution to maximize efficiency and ensure every pool gets serviced on time.
• Manage open tickets in Zendesk, ensuring all are responded to or resolved daily.
• Maintain fleet and equipment readiness with your Lead Tech.
• Continuously refine processes, build playbooks, and test new ideas. We expect our managers to improve the system every month.

You’ll Thrive Here If You

• Are a builder. You like improving systems, developing people, and seeing measurable results.
• Are an excellent communicator who can balance empathy with accountability.
• Have previous field service experience and can jump in the field when needed.
• Love moving fast and solving problems on the fly.
• Enjoy being part of a small, tight-knit, high-performing team where everyone owns outcomes.

• 3-5 years of experience in service team management.
• Proven track record of leading high-performing service teams.
• Strong customer service orientation with experience in handling complex customer interactions.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Previous expertise in the pool cleaning business is a plus, but not required.
• Experience with route optimization and scheduling software is a plus.
• You live in, or are willing to move to sunny San Diego, CA. (We can help with relocation.)

• Competitive salary with performance-based bonuses.
• Equity ownership. Share in the value you help build.
• Opportunity to work with a small, smart, driven team to make a huge impact on a large, antiquated industry.
• Career growth opportunities as we expand nationally.

If you're excited about the challenge of building a national brand in pool care and have a passion for leading service teams to excellence, we want to hear from you. Send us your resume and tell us why you're the perfect fit to lead our service operations at Cabana.

Let's build something amazing together!

cabanapools.com