Associate Director, Copay and Affordability

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Summary:

The Associate Director, Copay and Affordability is responsible for supporting the execution and optimization of copay and affordability programs across multiple therapeutic areas. This role partners with Program Managers, vendors, and cross-functional teams to ensure operational excellence, compliance, and improve patient access. The Associate Director will contribute to strategic initiatives, help manage day-to-day program operational needs of program leaders, and support data-driven decision-making.

Responsibilities:

Copay Program Operations

• Contribute to the design, development, and launch of new and/or transitioning copay programs

• Support daily internal management needs and escalations for quick resolution

• Monitor overall program performance and identify operational issues or trends impacting patient access

• Provide vendor management to ensure program performance and responsiveness to requests

• Identify ways to proactively address maximizer/accumulator/AFP/cash-pay discount cards negatively impacting GTN

• Ensure compliance with regulatory and company policies related to all patient affordability programs

Patient Affordability Support

• Research and identify various Payer/PBM-related strategies that shift costs to patients

• Develop and maintain relationships across patient support vendors for ongoing communication

• Assist in developing and executing initiatives that improve patient affordability and access to prescribed therapy

• Analyze program data to support enhancements and informed decision making

• Partner with Market Access, Patient Support, and other stakeholders to align affordability efforts with brand goals

Cross-Functional Collaboration

• Share data, updates, knowledge, and key findings with appropriate internal stakeholders

• Work with Program Managers to support strategy development and tactical planning on a quarterly and annual basis

• Participate in vendor capability assessments, help develop and/or review the creation of RFPs and responses

• Coordinate with Procurement on updates to vendor SOWs/MSAs for new product launches or services

Process & Service Optimization

• Identify opportunities to streamline operations and improve efficiencies

• Support benchmarking efforts to ensure program offerings are comparative to competitor therapies

• Assist in implementing standard operating procedures to enhance program efficiencies and best practices

• Focus on process that help streamline support and provide a more ‘frictionless’ patient journey

Data Management & Reporting

• Help improve the quality of data being collected through data feeds, APIs, dashboards, etc.

• Ensure accurate data collection and reporting for copay programs

• Use data insights to support continuous improvement and stakeholder reporting

• Prepare summaries of program performance and share findings with leadership

• Able to translate key data points across a variety of audiences

Compliance & Risk Monitoring

• Support compliance monitoring and risk mitigation efforts

• Maintain awareness of regulatory changes and ensure program alignment

Stakeholder Engagement

• Identify ways to help increase awareness and availability of existing copay programs based on each patient journey

• Build collaborative relationships with internal and external stakeholders

• Communicate program updates and insights to relevant teams and leadership

• Create trainings and provide insights on the impact of copay programs to patients

Qualifications:

• Bachelor’s degree in Business, Healthcare Management, or related field; advanced degree a plus

• 8 - 10 years of experience in copay program operations, patient affordability, Hub, PAP, or related areas

• Strong understanding of healthcare access and reimbursement landscape

• Experience managing vendor relationships and cross-functional projects

• Proficiency in data analysis and reporting tools (e.g., Excel, Tableau)

• Excellent communication, problem-solving, and organizational skills

Preferred Qualifications:

• Experience in pharmaceutical or healthcare industry focused on patient access

• Previous vendor experience (Hub, PAP, Copay, Voucher, Specialty Pharmacy) a plus

• Understanding of inter-connections across a patient journey from enrollment to shipment

• Familiarity with market access and patient support programs, strategies, tactics

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. 

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

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