Zuora Billing And Compensation Lead

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We have an exciting opportunity for a Zuora Billing and Compensation Lead. In this role, you will be responsible for end-to-end system solutions for the Brightspeed telecom suite of applications. You will be responsible for system solutions in the areas of billing and compensation management domains. In this exciting role, you will be challenged with the opportunity to lead the team in every aspect of the customer billing and sales compensation. As the technical lead in Billing, you will have a deep functional and technical understanding of Zuora and in building scalable solutions to support complex business processes. 

As Zuora Billing and Compensation Lead, your duties and responsibilities will include:  

• Solution architecting, configuring the end-to-end solutions in Zuora billing, payments 
• Understanding of business processes and translating them into Zuora
• Providing expertise in project scoping, planning, gathering business requirements, requirement analysis and mapping into Zuora 
• Providing experience & expertise in building product catalog in Zuora
• Providing subject matter expertise, Business process consulting that includes providing inputs on best practices on Zuora 
• Identifying, evaluating, developing, and deploying Zuora changes to improve the billing operations process and assurance controls
• Defining & implementing the various integration points across multiple cloud applications such as Sales Force, Payment gateways, SAP etc.    
•  Providing expertise in design, development and deployment in business process automation using custom Zuora workflows related to refunds, billing, payment transfers, late fees, early termination Fees (ETF)
• Configurating of Zuora application to develop POC and demonstrate to stakeholders
• Integrating with Salesforce applications Marketing Cloud and Commerce cloud, CPQ
•  Effectively communicating to Zuora support to resolve system problems and user administration as required
• Understanding the data flows between Salesforce/Zuora and Zuora/Payment gateways to optimize processes and address the issues
• Developing customer email notifications out of Zuora 
• Providing Experience in integrating Avalara Tax with Zuora.
• Providing Experience in setting up Apple Pay/ Pay Pal payment methods in Zuora
• Providing Good understanding of Refund/Credit memo process in Zuora.
• Managing Zuora bill templates to allow for managing complex bill template requirements
• Providing Expertise in building custom reports for cross functional teams
• Providing status updates to the stakeholders on SLAs, timely issue resolution 
• Developing documentation, research, and support the creation of training materials

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree from an accredited university
•  4+ years’ IT experience with minimum 3 years Zuora experience required
• Highly organized, meticulous, and superior attention to detail required
• Excellent time management skills and ability to work independently
• Ability to communicate effectively with multiple departments
• The ability to operate in a fast-paced environment with laser focus on delivering results
• Self-driven, detail-oriented, and skilled in managing multiple clients, stakeholders, and cross-functional projects
• Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice