Manager, Consumer Business Partner

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for a strategic and detail-oriented Manager, Consumer Business Partner to serve as the dedicated financial partner to our Consumer business unit. This is not a traditional FP&A role. This is a strategic finance leadership position designed for top-tier talent with consulting or investment banking backgrounds who thrive in dynamic, growth-oriented environments. In this highly visible role, you will work closely with the Residential Commercial and Operational teams to analyze financial performance, lead forecasting and budgeting, and provide real-time insights to drive subscriber growth, cost management, and strategic decision-making. You’ll be joining Brightspeed during an exciting and transformative period of growth. We are actively transitioning from a legacy copper network to a modern fiber-to-the-home (FTTH) infrastructure, unlocking new revenue potential and operational efficiency. The Consumer FP&A team plays a critical role in supporting this evolution, helping leadership make informed, data-driven decisions as we scale rapidly and aggressively expand our fiber footprint. You will be responsible for the end-to-end financial support of the Consumer segment, including monthly close support, variance analysis, budgeting, reforecasting, and input into the long-range planning process. Your partnership will help the Consumer team understand the financial impact of their actions, optimize profitability, and execute against strategic objectives. This is an ideal role for someone who thrives on collaboration, has a deep understanding of revenue and cost drivers, and can communicate clearly across both finance and business functions. The FP&A team at Brightspeed plays a critical role in ensuring the company’s success and helping leadership optimize decision making.  We work in a highly collaborative environment where everyone’s contribution is valued.

As a Manager, Consumer Business Partner, your duties and responsibilities will include:

• Act as the primary finance business partner to the Consumer organization, supporting all aspects of financial planning and performance management
• Lead monthly forecast updates, budget cycles, and variance analyses for revenue, subscriber activity, acquisition costs, and operational expense
• Deliver insightful reporting and financial commentary to Consumer and Finance leadership.
• Support marketing and sales teams by modeling promotional activity, acquisition costs, and retention dynamics
• Monitor key performance indicators (e.g., ARPU, churn, subscriber growth, cost-to-serve) and provide insights into trends and operational implications
• Collaborate with FP&A consolidation teams to integrate Consumer inputs into the company’s financial outlook and long-range plans
• Partner with accounting, billing, and analytics teams to ensure accurate data flow and reporting consistency
• Identify areas for cost optimization and revenue growth through proactive financial analysis and business engagement

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Finance, Accounting, Economics, or related field
• 5+ years of experience in FP&A, strategic finance, or a strategic business partner role
• Strong understanding of subscription economics and revenue-cost relationships
• Advanced Excel and financial modeling skills; experience with Anaplan, SAP, or similar planning tools 
• Demonstrated ability to work cross-functionally with sales, marketing, operations, and analytics teams
• Solid understanding of budgeting, forecasting, and variance analysis processes
• Strong interpersonal and communication skills, with the ability to influence non-finance stakeholders
• Highly analytical, detail-oriented, and proactive in identifying and solving business problems
• Comfortable managing multiple priorities in a dynamic, fast-paced environment
• Proactive attitude, intellectual curiosity, and a team-oriented mindset

BONUS POINTS FOR:

• MBA / CFA / CPA designation
• 4+ years of former Management Consultants or Investment Banking experience
• 7+ years of experience with Strategic Corporate Finance in a large enterprise environment
• Telecom experience
• Familiarity with operational metrics such as subscriber lifecycle, churn, or cost-per-connection

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice