Client Customization Specialist
At Bozzuto, every member of our organization shares an unyielding desire to promote goodness for those around them. We do this every day as we design, build, manage and maintain one-of-a-kind residences, as well as through a range of support and consulting services. Building community within our organization enables us to build better communities for all.
Everyone at Bozzuto is focused on delivering exceptional experiences to all of our stakeholders, including our own associates. Our work inspires us to be our best in each of our roles, fostering a spirit of community within a welcoming and inclusive workplace. Guided by our core values of creativity, concern, passion and the pursuit of perfection, we are inspired and empowered to reach higher, achieve our fullest professional and personal potential and be truly extraordinary.
Responsibilities
Bozzuto is seeking a Client Customization Specialist to join their team. This pivotal role focuses on implementing and supporting client-specific, non-standard technology solutions while ensuring alignment with the Bozzuto brand. The incumbent will specialize in tailoring innovative technologies to elevate both the employee and resident experience, serving as a strategic partner for clients with unique requirements.
As the Client Customization Specialist, your primary responsibilities include:
- Overseeing real estate software application support for rollout of enhancements to existing applications.
- Maintaining and improving real estate technical solutions that include, but are not limited to, Property Management Systems, Revenue Management, Customer Relationship Management, Resident Service and Experience,
- Delivering customized solutions that deviate from off-the-shelf or pre-designed options, addressing unique client requests.
- Acting as a primary resource for a subset of clients, offering client-centric support by understanding their needs in-depth and developing tailored solutions.
- Adapting processes, workflows, and strategies to accommodate diverse client demands and ensure seamless integration into the Bozzuto ecosystem.
- Leveraging innovative problem-solving and creative thinking to meet non-standard requirements.
- Evaluating and distributing compliance reporting related to strategic programs.
- Assisting other departments with successful rollout of programs that touch current products.
- Acting as a technical lead and/or liaison with the helpdesk team on various technology initiatives and processes.
- Fostering cross-functional collaboration by working with team members from technical, operational, and creative departments to ensure comprehensive solutions.
- Aiding in data migration for takeovers and new communities as needed.
What You Bring To Us
- Bachelor’s degree in a related field -OR- equivalent work experience.
- Years of experience in project management, client technology solutions, or a related field.
- Excellent communication skills with the ability to develop concise and on-brand messaging.
- Ability to simultaneously manage multiple projects and deadlines.
- Ability to effectively work and interact with customers and team members.
- Knowledge of various multifamily software applications preferred (e.g., Yardi, OneSite).
- Previous experience in the multifamily real estate industry preferred.
- Proven success in managing multiple projects on schedule and within budget.
- Proven success in crafting and implementing innovative ideas and concepts.
- Experience implementing and supporting client-specific, non-standard technologies is highly desirable.
- Competitive compensation.
- Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
- Paid leave. We provide 20 days of paid time off plus holidays.
- Retirement planning. We offer a 401k program with a company match.
- Tuition reimbursement. Plus, many other programs to support career development and growth.
The specific benefits outlined above apply to full-time employees at Bozzuto. Benefits for part-time employees and interns will be discussed during the interview process. Contract positions are not eligible for benefits.
Bozzuto is proudly an Equal Opportunity Employer.
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