IT Support Specialist
Fast Facts
The IT Support Specialist is responsible for providing technical support to multiple customers, assisting with hardware and software issues, and managing helpdesk requests.
Responsibilities: Key responsibilities include troubleshooting and configuring computer applications and hardware, managing updates and patching, user profile onboarding, and providing systems administration support.
Skills: Required skills include experience in technical support, problem-solving, effective communication, and knowledge of Windows and Apple operating systems, as well as networking concepts.
Qualifications: Preferred qualifications include an Associate's degree in Computer Science or a related field and a minimum of 2 years of technical support or helpdesk experience.
Location: The job is located in Saint Paul, Minnesota, United States.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $45,000 - $65,000.
Technical support is the primary responsibility for the IT Support Specialist. The IT Support Specialist supports multiple customers in multiple locations on a variety of information technology practices. All requests for assistance will be recorded and responded to via the helpdesk ticketing system.
Responsibilities
- Helpdesk
- Troubleshooting /configuration computer applications and hardware
- Windows OS and application updates and patching
- Storage management
- Telecom / softphone
- Printing
- Basic networking
- Device Lifecycle
- Image or deploy operating systems and software
- User profile onboarding
- User data migration
- Equipment inventory
- Workspace setup / teardown
- Systems Administration
- User creation and licensing
- Cross systems permissions
- CCTV support
- MDMs
- Automated policies / scheduled tasks
- Other duties as assigned
Education & Skill Requirements
- Associates in Computer Science or related
- Minimum 2 years of technical support or helpdesk experience
- Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Knowledge of current technology and trends in the information technology field.
- Able to research, evaluate and recommend solutions based on an analysis of customer needs and existing infrastructure.
- Able to communicate effectively with customers and co-workers.
- Able to organize, prioritize, and delegate tasks to appropriate IT support staff.
- Firm understanding of the following systems:
- Microsoft Windows and Apple workstation operating systems
- Microsoft Office applications
- Conceptual understanding of the following systems:
- Common enterprise network equipment; switches, routers, access points
- Client to server application communications
- Messaging, spam and phishing controls
- Antivirus / Malware / Ransomware prevention and remediation
Average salary estimate
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