Program Manager, Client Success and Engagement
This role will own and coordinate programs that span quality assurance, client experience improvements, training delivery, and content creation, while partnering closely with Product Marketing, Sales, Business Operations, Client Support, and Sales Support.
You’ll ensure projects are executed on time, within scope, and with measurable results — serving as the bridge between leadership vision and cross-functional execution.
Key Responsibilities
Program Management
Lead planning, execution, and delivery of initiatives across QA, training, content development, and client experience.
Maintain timelines, milestones, and deliverables for multiple concurrent programs.
Partner with the Business Operations Manager to track progress, manage risks, and report outcomes.
Training Programs
Design and implement training initiatives for internal teams, cross-functional partners, and client-facing roles.
Ensure training programs are measurable, repeatable, and aligned with business goals.
Collaborate with subject matter experts to keep content relevant and up to date.
Content Capacity & Development
Oversee creation and maintenance of internal and client-facing content to support onboarding, product adoption, and knowledge sharing.
Work with Product Marketing to align messaging and ensure content consistency.
Identify gaps and prioritize updates to increase efficiency and scalability.
Cross-Functional Collaboration
Act as liaison between Client Success & Engagement and Product Marketing, Sales, Client Support, and Sales Support.
Translate leadership priorities into actionable workstreams across departments.
Facilitate alignment to ensure smooth program execution and strong outcomes.
Measurement & Reporting
Define KPIs for each program and track performance against targets.
Provide regular updates to leadership, highlighting progress, risks, and next steps.
You Need to Have:
5+ years of program or project management experience, ideally in SaaS or client-facing roles.
Experience leading initiatives in training, content development, or quality programs.
Strong organizational and communication skills with the ability to manage multiple priorities.
Experience partnering across sales, support, and product teams.
Proficiency in JIRA or similar project management software.
Preferred
Background in business operations or customer success.
Equal Opportunity
Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”).
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