HVAC Service Manager

Overview

Who We Are 

We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effort determines your paycheck! 

What's It Like to Work Here 

We're fun, quirky, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step. 

Who You Are 

We are seeking a dedicated and skilled HVAC Service Manager to oversee the daily operations of our Rockstar HVAC Team! The ideal candidate will oversee the daily dispatching and efficiencies of the service technicians and department.  In addition, a strong background in customer relations, warranty and billing claims, HVAC knowledge, sales, and the drive to mentor your team to be top performers. This role requires hands-on experience, excellent problem-solving skills, and the ability to manage a team effectively and ensure its continued success and growth. 

Responsibilities 

• Evaluate workload and schedule of service work in a way that best utilizes service technicians. 

• Hire, lead, and train a team of techs on technical and sales knowledge. 

• Provide excellent customer service; be able to communicate with customers, office staff, sales department, and field staff. 

• Report on team performance. 

• Properly and efficiently document all calls/jobs to the company’s requirements.  

• Stay up to date on current technologies and new products in the field. 

• Supervise day-to-day sales activities across the HVAC service department. 

• Develop and promote a culture of safety, integrity, growth, and performance. 

• Enforce company policies and procedures. 

• Manage customer requests and resolve concerns professionally. 

• Conduct and participate in weekly sales/technical training. 

• Engage customers in meaningful conversations and educate them on potential improvements, upgrades, or repairs that will benefit them in the long run. 

• Establish rapport and trust with customers by offering tailored solutions, handling objections with professionalism, and providing clear, honest advice. 

• Generate new business opportunities through customer referrals, follow-ups, and actively seeking potential service or retrofit opportunities while on the job. 

• Meet and exceed personal sales goals while maintaining high standards of technical service. 

Experience  

• 3+ years of proven experience in a management role 

• Certified or Registered AC and Refrigeration Technician 

• Strong organizational leadership skills to lead and grow a team of technicians 

• 2+ years of sales experience  

• Ability to properly train and diagnose HVAC equipment  

• Great attitude, high energy, great communication, and sales driven personality  

• Strong computer skills 

Preferred 

• Service Titan Experience 

• Plumbing knowledge  

Compensation & Hours 

• Pay: $80,000 - $140,000 DOE 

• Days: Monday - Friday

• Location: In - Office 

Benefits 

• Medical, Prescription, Dental, Vision Insurance 

• Disability and Term Life Insurance 

• Matching 401(k) 

• Paid Holidays 

• Paid Time Off (PTO) 

Candidates must successfully pass a drug test and background check. 

If we sound like a company you want a long-term career with, apply today! 

We are an Equal Employment Opportunity Employer