Customer Success Manager - New Channels
Bevi is on a mission to transform how beverages are delivered and consumed. Our smart hydration systems eliminate the need for single-use bottles and cans, making it easy, fun, and sustainable to stay hydrated. As the category leader in IOT-enabled beverage technology, we’re building a future where Bevi machines are everywhere people live, work, and connect. We’ve raised over $160M in venture capital, serve thousands of customers across the US, Canada, UK and Ireland, and we’ve been rapidly growing year over year. In addition to driving hypergrowth with our current product line, Bevi is heavily investing in new product development.
As a Customer Success Manager, you will play a critical role in shaping the post-sale experience for Bevi’s new distribution channels. You’ll act as a trusted advisor and the key, Operations point of contact, helping our clients launch successfully, optimize machine usage, and sustain long-term value. This role blends onboarding strategy, relationship management, proactive support, and customer advocacy.
A Customer Success Manager will learn and understand the day to day functions of Bevi field operations in order to best deliver outstanding customer care and apply product knowledge.
Your Day to Day
- Partner with Sales and Operations to ensure seamless, post-sale handoff through installation.
- Define and execute scalable onboarding playbooks tailored to new channel environments.
- Educate customers on usage, concentrate ordering, maintenance basics, and marketing tools.
- Serve as the primary post-sale point of contact for operational execution.
- Translate customer needs into internal action plans across Technical Services, Technical Partner Operations, Supply Chain, and Field Ops
- Monitor machine performance and concentrate usage via data tools and make suggestions to clients where applicable.
- Identify trends and implement strategies to maximize uptime, drive value to the client, and generate revenue for Bevi.
- Track account health, customer satisfaction, and risk indicators.
- Collaborate with sales on upsell and renewal opportunities.
- Advocate for customer needs internally and ensure ongoing success.
- Build customer profiles and segments by persona, communication style, and service needs.
- Capture feedback to improve Bevi’s offering and service models.
- Identify champions for testimonials, pilots, and case studies.
- Periodically facilitate large client activations on-site
- 2+ years of experience in Customer Success, Account Management, or Client Services with an emphasis on Operational Strategy and Execution.
- Ability to manage Operations and Logistical support during client launch.
- Strong interpersonal and communication skills with a customer-first mindset.
- Experience working in service-based industries (e.g., food service, facilities, field operations).
- Ability to manage complexity, prioritize efficiently, and build scalable systems.
- Familiarity with Salesforce, Looker, or similar CRM/reporting tools is a plus.
- Comfort with a fast-paced startup environment and willingness to travel 15%.
- Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
- 401(k) with company match
- Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc
- Generous fully paid parental leave for both birth parents and non-birth parents
- Fully employer paid disability and life insurances
- Wellness and fitness reimbursements
- Monthly stipends for cell phone use and commuting costs
- Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi ... plus composting and terracycling, too
- Happy hours, team-building events, bagel breakfasts, Hero awards - and more.
We're excited about supporting career growth and would love to be part of your professional journey. We know that talent comes in many forms, and we value individual accomplishments, specialized knowledge, and genuine passion over just checking boxes on a requirements list.If any of our positions interest you, please apply! Our recruiting team will contact you about next steps if we'd like to move forward together.
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Founded in 2013, Bevi is headquartered in Boston, Massachusetts. They are on a mission to replace mass-produced beverages with custom drinks mixed at the point of use with their counter-top and stand-up machines.
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