Technical Account Manager - job 1 of 3

 About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Partner with the world's largest brands and retailers to ensure a successful Bazaarvoice technical program.

Our Technical Account Managers (TAMs) are experienced consultants assigned to manage the Bazaarvoice technical relationship with a defined set of clients for the duration of their contract.

As a core member of the account team, the TAMs are the primary owners of the client’s Bazaarvoice technical program. They work in close coordination with the rest of the account team and a variety of internal teams. 

• They engage with the client in a strategic capacity to ensure that the program follows our recommended best practices, is appropriate for the client's technical infrastructure, and aligns with the business goals agreed upon between the client and the rest of the BV account team.
• They proactively monitor the health of the technical program to identify and help mitigate problems before they impact the success of the larger BV program.
• They drive adoption of contracted solutions and services and identify opportunities for additional solutions and services that could benefit the client.
• They oversee all technical touch points with the client, including support cases, implementations, professional services projects, pilot programs, etc. and are the single point of escalation for the client for these engagements.
• They develop relationships with key technical stakeholders in the client organization to facilitate progress on projects, expand our technical footprint, and try to develop new champions and client advocates.

• Minimum 18-24 months at in a client facing role, preferably technical or technical account management.
• Experience in technical consulting or technical project management.
• Experience in account management is a big plus.
• General knowledge of web technology, preferably coding experience. Specifically, in HTML, CSS, JavaScript, XML, SQL, and other web scripting technologies.
• Basic knowledge of SEO principles and practices.
• Basic knowledge of web analytics tools and practices. Excellent written and verbal communication skills.
• Ability to explain complex technical concepts and processes to non-technical stakeholders.
• Ability to effectively match technical tasks to business objectives to justify effort.
• Ability to identify the required technical tasks to achieve stated business objectives.
• Ability to identify creative and non-standard ways to use our solution to help clients.
• Ability to work effectively with internal stakeholders to develop holistic account plans.

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.  

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA. 

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity. 

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo. 

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives. 

We champion what’s best for Bazaarvoice before individuals or teams.  

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding.