Customer Experience Specialist
At Bath & Cabinet Experts, we know exceptional customer service drives our success. The Customer Experience Specialist ensures a positive remodeling experience by supporting customers through scheduling, installation communication, and issue resolution. The ideal candidate brings strong communication skills, attention to detail, and a true passion for customer service.
Job Duties & Responsibilities:
- Responsible for scheduling installation appointments while prioritizing customer needs in order to deliver on Bath & Cabinet Expert's promise to provide the best customer experience
- Respond timely and professionally to incoming customer inquiries via phone, email, or text ensuring that all issues are addressed and resolved to the customer's satisfaction
- Accurately log customer communication in the CRM system including appointment details, comments, and follow-up actions to keep the team informed and updated
- Provide simple and clear responses to customer questions and service requests
- Maintain knowledge of company products, services, and customer service policies
- Develop and maintain good rapport with customers
- Resolve problems and handle issues/complaints in a proactive and appropriate manner to ensure that the customer' experience remains positive and satisfactory
- Participate in trainings, team meetings, etc. and contribute to the team's continued growth and development
Skills & Qualifications:
- High School diploma or equivalent required
- 2+ year of previous customer service experience preferred
- Excellent written and verbal communication skills
- Must have a customer centric mindset and the ability to consistently provide positive customer experiences
- Ability to interact with customers and other employees in a positive, friendly, and welcoming manner
- Must be task oriented and driven to meet or exceeds goals
- Ability to explain complex concepts in a clear, simple manner to customers
- Familiarity with customer-relationship management (CRM) software programs (preferred)
- Ability to use empathy while speaking with customers and maintain a calm and polite manner in stressful situations
Benefits:
- Competitive base pay + bonus opportunities
- Health, dental, vision, and life insurance options
- 401(k) with 4% company match
- Paid holidays, time off, and your birthday off
- Ongoing training and professional development opportunities
- Career advancement in a growing company
- Employee discounts on home improvement services
- Supportive, team-oriented environment
Bath & Cabinet Experts is a fast-growing home improvement company transforming residential bathrooms and kitchens with premium products, expert craftsmanship, and unmatched customer service. As the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky - and the team behind Cabinet Experts, our dedicated kitchen cabinet refacing division - we bring trusted national brands together with local expertise to deliver exceptional results.
Why Bath Experts?
- Multi-year Top Workplace award winner
- Over 2,100 five-star reviews with a 4.9-star average rating
More than $200,000 donated to local children’s hospitals and youth charities - Built on a culture of integrity, innovation, and people-first values
- Committed to creating real growth opportunities for our team
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